By most measures, the pandemic-triggered shift to work-from-home operations has been a great success. In a variety of studies, business leaders say remote work has allowed them to increase productivity, control expenses, reduce absenteeism and recruit from a larger...
We’ve learned a lot over the last few months, helping our clients respond to the COVID-19 pandemic and support a surge of new remote workers. Assisting a wide range of organizations adapt their enterprise networking and unified communications and empowering over...
The main reason for adopting unified communications (UC) is to gain increased efficiency and flexibility through the integration of telephony, email, messaging, conferencing and collaboration. But can a business communication solution really be considered unified if...
Do your workers have reliable access to 911 emergency assistance when they are working from home? With more people than ever telecommuting, organizations need to ensure their remote workers receive the help they need when they dial 911, regardless of their location....
Do you test your E911 solution regularly? Periodic testing will improve reliability, enable faster, more effective emergency response, and help your organization avoid penalties for non-compliance. Whether from your main campus, branch office, or home, testing...
Millions of U.S. businesses remain heavily reliant upon functional but aging telephone systems that are at heightened risk of failure. As these systems age, so do the engineers and technicians who keep them up and running. Industry analysts warn that companies could...
Organizations hang on to legacy phone systems longer than most office tools. While workers get about two or three years out of their smartphones, many legacy VoIP phone systems have been in use for more than 10 years. People know how to place a call, transfer a call...
When measuring the benefits of Unified Communications-as-a-Service (UCaaS), many organizations focus on the bottom line — the gross profit left after deducting expenses. UcaaS can boost the bottom line by reducing the costs associated with purchasing, implementing and...
With organizations adopting new work-from-home policies to protect the health of their employees during the COVID-19 outbreak, many managers found themselves supervising a remote workforce for the first time. The pressure to maintain productivity and high standards of...
The business value of collaboration is evident when you consider the popularity and increased adoption of video conferencing, data and desktop sharing, chat, instant messaging, whiteboard, scheduling, and other collaboration applications. With workers becoming more...
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