Resources
Access to the resources you need to make the most of your technology.
Online Content Filtering for K-12 — Part II
Two Web Content Filtering Solutions that Can Protect K-12 Networks In a previous post, we discussed why content filtering is critical to security and compliance in K-12 schools. Not only are hackers increasingly targeting schools to get their hands on personal...
Jim Wilson Selected as Cisco Bridge Award Recipient
Cerium Networks is proud to announce that Jim Wilson, Cerium’s Eastern Area Director, was one of a group of roughly 70 individuals presented with a Cisco Bridge Award for demonstrating best practices and excellence in working with the Cisco team. Each quarter, Cisco...
Online Content Filtering for K-12 – Part 1
Why Content Filtering Is Critical to K-12 Security and Compliance K-12 schools are relying more heavily upon the Internet to access educational and administrative resources, particularly through wireless networks and mobile devices. Just as businesses use this...
EHR Contact Center Integration
Integrating EHR into Clinical Contact Center Workflows You are at home, it’s the middle of the night, and you are in pain. You call your healthcare provider and listen to a long list of options and instructions before being routed to the nurse on call; only to be put...
Contact Center Collaboration
How a Collaborative Contact Center Delivers Better Business Outcomes As a customer, you can tell when a contact center agent is reading from a script. Even worse, it becomes obvious that the agent is completely lost when circumstances require them to deviate from the...
Extend the Value of Cisco UCM with Webex Hybrid Services
Want to make the most of your on-premises Cisco Unified Communication Manager deployment while taking advantage of Cisco Webex Cloud Services features? Cisco Webex Hybrid Services is the answer. Webex Hybrid Services bring cloud collaboration and premises-based call...
Flex Licensing Means Cloud Migration
According to IDG Research, nine out of ten companies will have some part of their applications or infrastructure in the cloud in 2019, and the rest expect to follow by 2021. According to Cisco, cloud traffic will represent 92% of all data center traffic by 2020. And...
Seven reasons to move to the latest release of Avaya Aura
The time is now - Cerium’s Seven reasons to move to the latest release of Avaya Aura Recent announcements: EoS: Avaya Aura R7 New and upgrades for User licenses, and R7 session manager. Effective Oct. 14, 2019 EoS: Avaya Aura Messaging Effective June 8, 2020, Avaya...
E-Book: Contact Center Made Cognitive
See how AI and cloud analytics can enhance your contact center Contact centers play an essential role in driving customer loyalty, innovation, and business growth. With the new capabilities that cognitive collaboration delivers, such as cloud analytics that allow you...