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Jim Wilson Selected as Cisco Bridge Award Recipient

Jim Wilson Selected as Cisco Bridge Award Recipient

Cerium Networks is proud to announce that Jim Wilson, Cerium’s Eastern Area Director, was one of a group of roughly 70 individuals presented with a Cisco Bridge Award for demonstrating best practices and excellence in working with the Cisco team. Each quarter, Cisco...

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EHR Contact Center Integration

EHR Contact Center Integration

Integrating EHR into Clinical Contact Center Workflows You are at home, it’s the middle of the night, and you are in pain. You call your healthcare provider and listen to a long list of options and instructions before being routed to the nurse on call; only to be put...

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Contact Center Collaboration

Contact Center Collaboration

How a Collaborative Contact Center Delivers Better Business Outcomes As a customer, you can tell when a contact center agent is reading from a script. Even worse, it becomes obvious that the agent is completely lost when circumstances require them to deviate from the...

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Flex Licensing Means Cloud Migration

Flex Licensing Means Cloud Migration

According to IDG Research, nine out of ten companies will have some part of their applications or infrastructure in the cloud in 2019, and the rest expect to follow by 2021. According to Cisco, cloud traffic will represent 92% of all data center traffic by 2020. And...

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Seven reasons to move to the latest release of Avaya Aura

Seven reasons to move to the latest release of Avaya Aura

The time is now - Cerium’s Seven reasons to move to the latest release of Avaya Aura Recent announcements: EoS: Avaya Aura R7 New and upgrades for User licenses, and R7 session manager. Effective Oct. 14, 2019 EoS: Avaya Aura Messaging Effective June 8, 2020, Avaya...

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