Resources
Access to the resources you need to make the most of your technology.
Tips, Tools and Techniques for Enhancing the Customer Experience
A guide to delighting your customers at every stage of their journey. Ask any executive about their organization’s top three priorities, and the customer experience will probably be mentioned in every response. In fact, a recent Forrester study found that improving...
The Growing Cyber Risks Facing Government Agencies
Ransomware attacks against state and local governments have been on the rise over the past few years. According to research by the cybersecurity firm Recorded Future, there were 81 such attacks through the first nine months of the year, a 68 percent increase over the...
Continuous Malware Monitoring Is Critical for Government Agencies
Government agencies are among the most popular targets for cyber attacks. According to a 2019 Senate report, cyber attacks on government agencies have increased by more than 1,300 percent over the past 15 years, with a high-water mark of 35,277 incidents in 2017....
4 Top-Line Benefits of Migrating to Cloud-Based Unified Communications
When measuring the benefits of Unified Communications-as-a-Service (UCaaS), many organizations focus on the bottom line — the gross profit left after deducting expenses. UcaaS can boost the bottom line by reducing the costs associated with purchasing, implementing and...
Webinar Series: The New Normal — What We’ve Learned
The situation we’re all dealing with will likely have a lasting effect on the way we connect with each other and get things done going forward. A “new norm” will emerge on the other side of this. As business and IT leads, taking the time now to assess our environments...
Maintaining a Customer Focus During Business Upheaval
Even under the best of circumstances, people interacting with your contact center are likely to be slightly irritated, if not completely irate. People rarely call to say how happy they are — in almost every instance, folks make contact because they have problems with...
Five Tips for Managing a Remote Team During the Coronavirus Pandemic
With organizations adopting new work-from-home policies to protect the health of their employees during the COVID-19 outbreak, many managers found themselves supervising a remote workforce for the first time. The pressure to maintain productivity and high standards of...
DoJ Grants Available for Real-Time Video Solutions
Act Fast - COVID-19 Emergency Supplemental Funding Expires May 29th The Coronavirus Emergency Supplemental Funding (CESF) Program can be used for real-time video solutions. Cisco's Webex solutions can address the need for seamless, reliable, and secure communication...
COVID-19 Telehealth Program
$200 Million in funding to help healthcare providers provide connected care services The FCC through USAC (Universal Service Administrative Company) began accepting applications for Telehealth funding. Each applicant can receive up to $1m in funding. The attached...