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Contact Center Solutions

Deliver Exceptional Experiences

Delight Your Customers,
Inspire Your Team

Make experiences effortless, seamless, and context-driven—
personalized across all touchpoints for customers and the employees who serve them.

Your Customers

The most memorable experiences come from making an effort to be closer to those that interact with your organization and making them feel that every interaction is tailored just to them.

  • Drive higher first contact resolutions
  • Provide meaningful, omnichannel experiences
  • Offer consistent levels of service
  • Proactively communicate to achieve results
  • Make every interaction count
  • Increase satisfaction and loyalty
  • Empower customers to “help themselves”

Your Team

Engaged, empowered employees in your contact center have a direct and positive impact on the customer experience.

  • Attract and keep your ideal workforce
  • Accelerate training & user-adoption
  • Unify your team
  • Cultivate high-performing agents
  • Support remote working
  • Ensure work-life balance
  • Relieve agents of repetitive tasks
  • Equip agents with insightful customer data

The Customer Experience at Cerium

We believe that as your vendor partner, the experience you receive from Cerium is equally as important as the experience you want to provide your customers.

Our Approach

Our approach is to understand your organization, your business goals, and your desired journey across all touchpoints, so we can design and deploy the best solution(s) to help deliver and manage that exceptional experience.

Our Expertise

Drawing on over three decades of experience designing, implementing, integrating, and optimizing contact centers for organizations, you will get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.

Give Your Customers Everything They Expect

Artificial Intelligence

With an AI-powered contact center, employees and customers can leverage the latest in AI and machine learning to achieve exactly what is needed in the moment.

Chat

Chat with prospects and customers for personal, real-time interactions.

Integrations & Apps

Extend your contact center tech stack — from CRM integrations to fresh ways to use artificial intelligence and automation.

Omnichannel

Today’s consumer wants to connect using voice, chat, email, text, social, and self-service options.  Provide a seamless experience across all devices and touchpoints.

Reporting & Analytics

Visibility across all channels to ensure operation at peak performance and make data-driven business decisions.

Self-Service/Bots

Give your customers 24/7 self-serve assistance with intelligent automation.

Workforce Optimization

Workforce management (scheduling, forecasting, etc.) and quality management (call/screen recording, surveys & evaluations, etc.).

User Adoption

Ensure a smooth transition and a quicker return on your investment with innovative user adoption strategies.

Contact Center Assessments

Cerium contact center assessments uncover new opportunities for revenue, reveal inefficiencies, and remove friction from your customer experience. 

Announcing our Partnership
with Genesys

Delight your customers, inspire your team, and offer personalization on every channel, anywhere, anytime, with Cerium & Genesys.

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Aligned with Industry-leading Manufacturers

Choose the flexible deployment model that meets your business needs, whether it’s 100% as-a-service, a hybrid approach, or an on-premises solution.

A leader for omnichannel customer experience & contact center solutions

Cisco Gold Partner.

Become a high-performing, agile contact center focused on the customer experience

Avaya Edge Diamond.

A Leader in Contact Center, Unified Communications & Cloud Business Solutions.

Calabrio

Workforce Optimization Suite

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A Global Leader in Actionable Intelligence

Other Contact Center Resources

Connect with a Cerium Contact Center Expert!

For Emergency Support call: (877) 423-7486
For other support requests or to access your Cerium 1463° portal click here