Make experiences effortless, seamless, and context-driven— personalized across all touchpoints for customers and the employees who serve them.
The most memorable experiences come from making an effort to be closer to those that interact with your organization and making them feel that every interaction is tailored just to them.
Engaged, empowered employees in your contact center have a direct and positive impact on the customer experience.
We believe that as your vendor partner, the experience you receive from Cerium is equally as important as the experience you want to provide your customers.
Our approach is to understand your organization, your business goals, and your desired journey across all touchpoints, so we can design and deploy the best solution(s) to help deliver and manage that exceptional experience.
Drawing on over three decades of experience designing, implementing, integrating, and optimizing contact centers for organizations, you will get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.
With an AI-powered contact center, employees and customers can leverage the latest in AI and machine learning to achieve exactly what is needed in the moment.
Today’s consumer wants to connect using voice, chat, email, text, social, and self-service options. Provide a seamless experience across all devices and touchpoints.
Workforce management (scheduling, forecasting, etc.) and quality management (call/screen recording, surveys & evaluations, etc.).
Chat with prospects and customers for personal, real-time interactions.
Visibility across all channels to ensure operation at peak performance and make data-driven business decisions.
Ensure a smooth transition and a quicker return on your investment with innovative user adoption strategies.
Extend your contact center tech stack — from CRM integrations to fresh ways to use artificial intelligence and automation.
Give your customers 24/7 self-serve assistance with intelligent automation.
Cerium contact center assessments uncover new opportunities for revenue, reveal inefficiencies, and remove friction from your customer experience.
Contact Center Assessments:
Set your agents up for success and transform your customer experience.
Cerium’s experience Contact Center assessments provide you with a 360-degree view into the strengths and weaknesses of your contact center. They offer practical recommendations for realizing short-term gains, as well as implementing best practices that ensure your contact center’s success over the long haul. Cerium has a wide range of assessment options that produce measurable results. We offer standard assessments as well as customized consulting engagements, tailored to meet your organization’s specific requirements.
Delight your customers, inspire your team, and offer personalization on every channel, anywhere, anytime, with Cerium & Genesys.
Choose the flexible deployment model that meets your business needs, whether it’s 100% as-a-service, a hybrid approach, or an on-premises solution.
A leader for omnichannel customer experience & contact center solutions
Become a high-performing, agile contact center focused on the customer experience
A Leader in Contact Center, Unified Communications & Cloud Business Solutions.
Workforce Optimization Suite
A Global Leader in Actionable Intelligence
Genesys and Cerium Networks have formed a strategic partnership to offer cloud-based contact center solutions that deliver seamless omnichannel customer journeys that build lasting customer relationships.
A big lesson learned from 2020 is the value cloud-based platforms offer for quickly adapting to disruptive changes. When the pandemic hit, organizations with cloud