Cerium is an Avaya EDGE Diamond partner (Avaya’s highest designation), selling, designing, implementing and supporting Avaya based communications solutions for over 18 years. To earn Diamond level, Cerium met product, service, and cloud revenue, authorizations and customer satisfaction thresholds.

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Certified Experience

Partner Level Certifications

  • Enterprise Unified Communications
  • Midmarket Unified Communications
  • Enterprise Contact Center

15+ - Avaya Implementation Professional Specialist (AIPS)

30+ - Avaya Certified Implementation Specialist (ACIS)

40+ - Avaya Certified Support Specialist (ACSS)

10+ - Avaya Professional Design Specialist (APDS)

10+ - Avaya Professional Sales Specialists (APSS)

15+ - Avaya Support Professional Specialist (ASPS)

Awards & Accolades

2013-2017

Avaya Partner in Customer Excellence

2009

Service Delivery Specialized

2005

Business Partner of the Year

2003

Platinum Certified Business Partner

Cloud

  • Public
  • Private
  • UCaaS
  • CCaaS

Unified Communications

  • Voice
    1. Avaya IP Office
    2. Avaya Aura Platform
  • Messaging & Team Collaboration
    1. Avaya Equinox Experience
    2. Avaya Spaces
  • Conferencing & Meetings
    1. Avaya Equinox Experience
    2. Avaya Equinox Meetings Online
  • Phones & Devices

Contact Center

    • Self-Service
      1. Mobile Solutions
      2. Outbound Solutions
      3. Self-Service Automation
    • Assisted Service
      1. Avaya Omnichannel
      2. Avaya Workspaces
    • Performance Management
      1. Workforce Optimization
      2. Reporting & Analytics
      3. Quality Management & Consulting
    • Artificial Intelligence
      1. Avaya Bots
      2. Avaya Conversational Intelligance
      3. Afiniti Behavioral Pairing
    • Mobile Experience
    Avaya appreciates the strong partnership we have with Cerium. They are a partner that clearly takes relationships seriously; whether it is with us or one of our many great customers, Cerium’s impressive results speak for themselves. Thank you Cerium.

     

    — Gary Levy, Vice President, US Channels, Avaya

    More Than 1000
    Successful Avaya Projects

    The work place is evolving rapidly. Borders between professional, home, and office environments are blurring. Employees and customers are communicating using a variety of different devices and platforms. Avaya has the technology to bridge these gaps and Cerium has the experience to seamlessly integrate your entire communications infrastructure.

    The State of Montana corrals safety concerns, lassos expenses with unified communications

    Washington State Department of Fish & Wildlife saves money and streamlines communications

    Take advantage of competitive pricing and streamlined ordering with our Avaya contract vehicles for the public sector.