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About Us

Our core business is enabling people to work together more efficiently.

Cerium is a recognized innovator and leading provider of a full suite of unified communications and collaboration (UC&C), contact center and customer experience management, network infrastructure and security solutions.

Our strength lies in our consultative approach, deep technical expertise, local resources, and extensive strategic partnerships.  This enables us to deliver and support the advanced technology solutions that become the foundation of our mid-market and enterprise customer’s business at a level unmatched in the Northwest.

We have aligned ourselves with only the best of breed manufacturers in the industry and maintain the highest level of certifications to endure design, implementation, and support integrity.  This allows us to be able to take a very holistic approach to our customer’s IT initiatives.

Cerium’s reputation provides our customers confidence in our ability to address their current needs, and the peace of mind that we will be around for all future needs.

Roger Junkermier, President Cerium Networks

Headquartered in Spokane, WA, Cerium operates from eight offices in the Northwest including Washington, Oregon, Idaho and Montana. Today Cerium employs more than 175 technology professionals, including some of the most highly skilled engineers and solutions architects in the industry.

What sets us apart?

Exceptional customer service

At Cerium, we believe our clients are our most valuable asset, which is why customer service is an integral part of our job. We don’t just sell goods and services, we offer solutions that solve problems and leverage opportunities. We treat our customers with respect. We listen carefully to understand their needs and deliver above and beyond their expectations.

Commitment to long-term relationships

Cerium built its business one customer at a time. Since our inception, long term customer relationships have been the cornerstone to Cerium’s viability.  Our relationships are built on trust and teamwork. We share the responsibility of identifying and understanding common goals and mutual interests in order to collaborate more efficiently and achieve our common goals.

Engagement methodology built around your business

Cerium’s Consult I Integrate I Operate engagement methodology takes a holistic approach to ensure your technology investments align with your business strategies.  Almost two decades of successfully planning, designing, developing, and implementing network and collaboration solutions went into developing the methodology that has become a permanent part of our corporate culture.

Proven track record

Cerium’s reputation provides our customers confidence in our ability to address their current needs, and the peace of mind that we will be around for all future needs.

Depth + Breadth = Flexibility

Cerium provides a full suite of communication, collaboration, network infrastructure, data center, and security solutions. We’ve aligned ourselves with best of breed manufacturers, such as Avaya, Cisco, Microsoft, Dell/EMC, Polycom, and VM Ware, among others, to offer cutting-edge solutions.  We maintain the highest level of advanced certifications on a wide variety of technologies. This depth and breadth gives us the flexibility to provide the right technologies to address your business needs.  

We are there for you

Whether before or after your implementation, we are here to help. Cerium Support Center (CSC) is local, which makes a significant difference in responsiveness. The CSC is staffed 24/7/365 with technically certified, customer focused engineers with decades of combined experience. Our engineers are committed to providing professional and responsive support. They listen to your concerns and ensure your issues are resolved swiftly and to your satisfaction. 

our element is communication

 

For non-emergency support requests, please click here to contact the Cerium Support Center (CSC).

Thanks for your interest in Cerium Networks. Please use this form if you have questions about our products and services and we’ll get back to you soon.

Effective communication is the essential element found in all successful business relationships. Employee productivity and customer satisfaction can rise and fall based on this key element. Cerium is in the business of taking basic business communication to new levels of collaboration with our industry-leading solutions designed to keep workers and customers engaged. So, we understand the importance of effective communication.