7 Business-Critical Reasons to Upgrade Your Communication or Phone System in 2023
An aging telephone system could put your business on hold. Legacy systems not only lack modern communication and collaboration features, but also become more unreliable and prone to outages as they age. For most organizations, the risk of lost business and missed opportunities due to a phone outage is simply intolerable.
If your phone system is more than five years old, this might be a good time to consider an upgrade. Here are seven key reasons to consider migrating to a new cloud- or premises-based unified communications solution:
Support the Hybrid Workforce
Many older phone systems only have basic teleconferencing capabilities, but newer systems have the advanced communication and collaboration features necessary to support workers as they continually move between home and the office. Today’s unified communications platforms integrate with mobile devices and support chat, conferencing, file sharing and other features that allow mobile, remote and in-office employees to efficiently communicate with customers, partners and colleagues from any location. Integrated communications are also essential for supporting “follow the sun” contact center operations with agents located in various time zones.
Improve the Customer Experience
Improve the Employee Experience
Strengthen Security
Scale Easier
Reduce Maintenance
Future-Proof Your Business
Some legacy phone system vendors have struggled to transition to today’s cloud-based delivery models. This creates significant business risk for customers who need innovative solutions to meet changing customer demands. When determining whether to upgrade, it’s important to consider the vendor’s stability and long-term technology roadmap.
How Cerium Can Help
The telephone has been an indispensable business tool for well over a century, but today’s phone systems also serve as foundations for a remarkable array of communications, collaboration and productivity services. Using an aging system that doesn’t provide access to all those tools puts your company at a competitive disadvantage. Worse yet, it may be exposing you to a variety of risks with serious business impacts.
Future-Proof Your Communications
With more than two decades of experience helping customers implement phone systems, Cerium Networks has been an active participant in the evolution of modern business communications. Contact us to learn more about evaluating and implementing a solution that will support your business objectives.
