Mar 26, 2020 | Cisco Webex, Collaboration, COVID-19
A slow connection can impact your Webex meeting significantly, decreasing efficiency and productivity. Here’s some advice on how to avoid total meeting meltdown. 1) Reduce Extraneous Streaming If you’re sharing bandwidth with family members, ask if they can...
Mar 3, 2020 | Cisco Webex, Collaboration, Featured
Small miscommunications can have enormous consequences. Consider the case of the Mars Climate Orbiter. Launched by NASA in late 1998 to study the Martian climate, the $125 million space probe was built through the collaborative efforts of many public and private...
Feb 26, 2020 | Cisco Webex, Collaboration
When to use each With many new features and tools available on Cisco Webex meetings, it can be tough to know when to use a Cisco Webex personal room meeting versus a standard scheduled meeting. Here’s how to determine which to pick. Take a minute to answer the three...
Feb 4, 2020 | Cisco, Cisco Webex, Collaboration, Unified Communications
The business value of collaboration is evident when you consider the popularity and increased adoption of video conferencing, data and desktop sharing, chat, instant messaging, whiteboard, scheduling, and other collaboration applications. With workers becoming more...
Jan 27, 2020 | Cisco Webex, Featured, Unified Communications
It wasn’t that long ago when video conferencing was considered a luxury, reserved only for board meetings and top senior executives at large enterprises. Expensive hardware was permanently installed in the board room and all connections were wired to ensure reliable...
Jan 17, 2020 | Cisco, Cisco Webex, Unified Communications
According to Doodle’s 2019 State of Meetings report, poorly organized, ineffective meetings were estimated to cost American companies $399 billion in wasted time in 2019. The most frequently cited consequences were lack of time for employees to do the rest of their...
Nov 5, 2019 | Cisco Webex, Contact Center, Featured
The contact center may be a central focus of the customer experience, but there are many other business applications involved in enabling agents to deliver the kind of experience customers expect. When applications aren’t integrated, the agent typically has to switch...
Oct 31, 2019 | Cisco, Cisco Webex
Self-Service Contact Center Tools: Good for Customers, Good for Agents According to recent research on the customer experience, more than two-thirds of all contact center interactions are agent-assisted. However, use of self-service tools such as interactive voice...
Oct 24, 2019 | Cisco Webex, Contact Center, Featured
Why Contact Center Analytics Is Critical to Optimizing the Customer Experience Let there be zero doubt that the customer experience is the top priority for organizations across industry. This is especially true in the contact center, where customers not only want...
Oct 7, 2019 | Cisco, Cisco Webex, Contact Center
How a Collaborative Contact Center Delivers Better Business Outcomes As a customer, you can tell when a contact center agent is reading from a script. Even worse, it becomes obvious that the agent is completely lost when circumstances require them to deviate from the...
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