Nov 5, 2019 | Cisco Webex, Contact Center, Featured
The contact center may be a central focus of the customer experience, but there are many other business applications involved in enabling agents to deliver the kind of experience customers expect. When applications aren’t integrated, the agent typically has to switch...
Oct 31, 2019 | Cisco, Cisco Webex
Self-Service Contact Center Tools: Good for Customers, Good for Agents According to recent research on the customer experience, more than two-thirds of all contact center interactions are agent-assisted. However, use of self-service tools such as interactive voice...
Oct 24, 2019 | Cisco Webex, Contact Center, Featured
Why Contact Center Analytics Is Critical to Optimizing the Customer Experience Let there be zero doubt that the customer experience is the top priority for organizations across industry. This is especially true in the contact center, where customers not only want...
Oct 7, 2019 | Cisco, Cisco Webex, Contact Center
How a Collaborative Contact Center Delivers Better Business Outcomes As a customer, you can tell when a contact center agent is reading from a script. Even worse, it becomes obvious that the agent is completely lost when circumstances require them to deviate from the...
Oct 3, 2019 | Cisco, Cisco Webex, Featured, Unified Communications
Want to make the most of your on-premises Cisco Unified Communication Manager deployment while taking advantage of Cisco Webex Cloud Services features? Cisco Webex Hybrid Services is the answer. Webex Hybrid Services bring cloud collaboration and premises-based call...
Sep 24, 2019 | Cisco, Cisco Webex, Contact Center, Featured
See how AI and cloud analytics can enhance your contact center Contact centers play an essential role in driving customer loyalty, innovation, and business growth. With the new capabilities that cognitive collaboration delivers, such as cloud analytics that allow you...
Sep 24, 2019 | Cisco, Cisco Webex, Contact Center
Deliver flawless customer journeys with cloud based contact center solution Every customer interaction is critical. At every touch point, Cisco Contact Center solutions are making it easy for your company to deliver exceptional, proactive customer experiences that...
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