Don’t fix your problems, prevent them
Cerium’s proactive managed services detect and resolve problems before they become a crisis. Ensure your systems are stable and secure while avoiding disruption and minimizing downtime common with break-fix solutions.
Cerium’s proven managed services processes and best practices will help you improve operations, cut expenses, and keep your mission-critical systems protected and performing optimally 24/7. Cerium offers high quality, reliable support for a diverse array of products and solutions from Cisco, Avaya, Microsoft and many other leading technology manufacturers. And, unlike other managed service offerings, Cerium utilizes our full range of services to develop customized solutions to meet your needs.
Cerium Networks & Healthcare Resource Group: A Managed Services Partnership
There have been over 14 years of history between Healthcare Resource Group (HRG) and Cerium Networks. CFO of HRG, Kris Ditzier, explains why managed services and support has been the most impactful for HRG. Cerium provides IT support and monitoring services, allowing HRG to focus on the most challenging work.
With Cerium’s proactive managed services, you get:
- Support transitioning from break-fix to a managed services model
- Predictable, affordable monthly pricing — no hidden charges
- Intuitive dashboard providing real-time visibility to all monitored devices
- Access to the Cerium 1463° Support Portal to track and manage trouble tickets
- Customized KPI reporting that measures performance against SLA benchmarks
- Monthly consultation and business review with metric reporting
- Continuous recommendations and best practice guidelines
Select the level of service that best fits your needs
Regardless of which service level you choose, you’ll always have 24/7 access to our dedicated managed services team. A team that will free you up so you can focus on your core business, while we keep your business technology stable and secure.
24x7 Proactive Monitoring & Management
RMM Ticketing Integration
Client Portal Access
Help Desk Support
Support Engineering Team
Vendor Escalation Management
Escalation ManagementSystem Diagrams
Device Action Plans
Change Management Participation
Major Incident Management
Log & Event Review
Product Expertise — Tier 3
Critical Service Veriﬁcation
Project Road Map Planning
Recommendations / Trending Issues
Virtual Operations Management
Scripting & Automation
Business Service Mapping
Standard Changes Tier 3
Standard Changes Tier 2
Standard Changes Tier 1
Learn more about the features included in each service level
If your organization requires on-site support, Cerium can provide certified technicians to perform day-to-day maintenance and repair.
The Cerium 1463° Support Portal was created to provide better access to support tickets and alarms. Its clean and easy interface helps you easily create and modify support tickets, see history of resolved tickets, and view past alarms.