News

Five9

Cerium Networks and Five9 Announce a Strategic Partnership

July 10, 2017

Cerium is pleased to announce our new, strategic partnership with Five9. Five9 is a pioneer and leading provider of cloud software for contact centers. Since the Company’s inception, it has exclusively focused on delivering its platform in the cloud. The Company’s purpose-built, highly scalable and secure Virtual Contact Center, or VCC, cloud platform delivers a comprehensive suite of easy-to-use applications that allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, either directly or through application programming interface. Delivered on-demand, the solution enables clients to quickly deploy agent seats in any geographic location with only a computer, headset and broadband Internet connection. Clients can rapidly adjust the number of contact center agent seats in response to changing business requirements.

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SOF

Cerium is Microsoft SOF Ready!

July 05, 2017

This certification is awarded to Microsoft partners who excel in customer engagements involving Skype for Business and Cloud PBX.

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avayachapter11

Understanding Avaya's Chapter 11 Restructuring

January 24, 2017

After assessing a wide range of alternatives to address its capital structure and improve its balance sheet, Avaya has announced that it has filed voluntary petitions to restructure under chapter 11 of the U.S. Bankruptcy Code. This restructuring filing only affects Avaya Inc. and certain other domestic subsidiaries; the company’s foreign affiliates are not affected by this filing. While certain branch offices of Avaya’s U.S. operations may see some limited impact, Avaya is working to facilitate a smooth transition there as well. Avaya has also filed a number of customary “first-day” motions with the Court to facilitate a smooth transition into chapter 11 and minimize business disruption, including a motion seeking authority to continue and honor the company’s obligations under certain customer programs.

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Philippines

Strengthening the Cerium Support Center for Excellence

April 04, 2016

At Cerium Networks, we’ve been delivering support for our customers’ communication systems for well over a decade through our Cerium Support Center. The CSC currently provides support under contract directly to our existing clients on over 145,000 ports. In fact, in response to our customer needs, we’ve grown our support staff, invested in leading network monitoring and management tools, established a 7x24x365 Networks Operation Center (NOC), and enhanced our Cerium support process dramatically from the inception of entering these lines of business. Recently, we’ve taken another important step in ensuring that the integrity and scope of services we offer our customers at 3:00am is fully performed with the same excellence we provide at 3:00pm.

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Cisco Systems Recognizes Cerium Networks for Customer Satisfaction Excellence

September 01, 2015

Cerium Networks, a Spokane-based unified communications company, was once again recognized by Cisco Systems for achieving Cisco Channel Customer Satisfaction Excellence. This is the highest distinction a Cisco partner can achieve within the Cisco Channel Partner Program, and is the result of Cerium’s dedication to their customers’ success.

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WSIPC

WSIPC and Cerium Networks Partner to Offer K-12 Schools Unified Communications Solutions

August 19, 2015

Everett, WA — WSIPC, a non-profit cooperative that empowers schools with technology solutions, announced its partnership with Cerium Networks, a leading integrator of advanced unified communication solutions in the Pacific Northwest.

Cerium provides the professional services required to deliver a customized design, implementation and support of collaboration solutions for education, such as Microsoft Skype for Business (Lync) and Avaya. Cerium has two decades of history with K-12 and ESD institutions and has the expertise and staffing to assure success.

"We're excited to join WSIPC in bringing its members aggressive pricing on secure communications solutions," said Roger Junkermier, President of Cerium Networks. "This partnership brings K-12 educators access to innovative approaches to achieving greater collaboration and security with their students, administrators and parents."

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AudioCodesPlatinumPArtner

Cerium Networks™ Named AudioCodes® Partner of the Year for 2014

March 24, 2015

SPOKANE, Wash. March 24, 2015 — Cerium Networks, Inc., a leading integrator of unified communications (UC) solutions, today announced it has been named the AudioCodes 2014 Western Region Partner of the Year. In a ceremony at Microsoft’s Lincoln Tower in Bellevue, WA, AudioCodes® awarded Cerium Networks™ with the honor. AudioCodes created the Partner of the Year award to recognize the alliance partner whose experience and expertise most significantly contributed to the success of AudioCodes deployments in the Western US. Cerium Networks has been an AudioCodes partner since 2008 and works closely with AudioCodes to develop and deploy leading UC deployments such as Microsoft Lync® and Office 365® for their clients.

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Cerium Achieves Cisco Gold Certification

November 05, 2014

SPOKANE, Wash. (November 5, 2014) — Cerium Networks, Inc., a leading integrator of Unified Communications solutions, announced today it has achieved Cisco® Gold Certification; and that they have been recertified for Masters Specializations in Collaboration(Unified Communications) and Security. To earn Gold Certification, Cerium Networks had to meet rigorous standards set forth by Cisco in networking competency, service, support and customer satisfaction.

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F5 Networks’ UNITY Partner Program

June 24, 2014

SPOKANE, JUNE 24, 2014—Cerium Networks, a leading integrator of advanced unified communications solutions, today announced that it has joined F5 Networks’ UNITY® Partner Program as a Silver Partner. By joining UNITY, Cerium Networks gains access to enhanced training and services designed to provide the highest level of service and support to customers.

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Director of Microsoft Technology achieves MCSM for Lync 2013

June 19, 2014

Cerium Networks is pleased to announce a new certification of the highest level. Mark Vogl, Director of Microsoft Technology for Cerium, achieved his MCSM (Microsoft Certified Solutions Master) for Lync 2013 certification. He is one of only 22 global recipients of this honor, according to Microsoft’s “Meet The Masters” document (http://www.microsoft.com/learning/en-us/mcsm-certification.aspx), and one of only 12 in the United States. Cerium has a long history of validating their expertise in Unified Communications through ongoing employee accreditations and corporate ratings with industry partners. This ongoing curriculum validates their breadth of expertise in Microsoft technologies for which Cerium – and Cerium’s solutions architects and engineers – provide complex consultative services.

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