Managed IT Services & Support

24×7 IT support for your mission-critical systems

Cerium’s Support Center certified IT professionals are available 24/7/365 via phone, email, web chat, or our secure self-service web portal (Cerium 1463°). With remote and on-site support options for responding to critical events to minimize downtime and ensure business continuity.

Proactive IT managed services tailored to your business needs.

Our client-centric approach to managed IT services provides peace of mind:

  • 24/7 monitoring and maintenance of your mission-critical systems by certified experts frees up your IT staff to focus on more strategic issues.
  • Proven processes and methodologies for anticipating issues and acting preemptively to ensure your networks and devices are continuously optimized and protected.
  • Flexible packages with transparent, predictable costs tailored to meet today’s challenges and prepare your organization for the future without locking you into long-term obligations.

Cerium provides managed services for a diverse array of products and solutions from CiscoAvayaMicrosoftDell, and many other leading technology manufacturers.

Managed Services Case Study

Cerium Networks & Healthcare Resource Group: A Managed Services Partnership

There have been over 14 years of history between Healthcare Resource Group (HRG) and Cerium Networks. CFO of HRG, Kris Ditzier, explains why managed services and support has been the most impactful for HRG. Cerium provides IT support and monitoring services, allowing HRG to focus on the most challenging work.

With Cerium’s proactive
managed services,
you get:

Support transitioning from break-fix to a managed services model

Predictable, affordable monthly pricing — no hidden charges

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Intuitive dashboard providing real-time visibility to all monitored devices

Customized KPI reporting that measures performance against SLA benchmarks

Monthly consultation and business review with metric reporting

Continuous recommendations and best practice guidelines

Access to the Cerium 1463° Support Portal to track and manage trouble tickets

Planning and Assessment Icon

Planning & Assessment

Define what's possible with up-front planning focused on business value and structured delivery.

Define What's Possible

Take stock of the technology you have, understand how it’s used, determine what your future direction should be, and develop a roadmap to get there.
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Integration and Optimization icon

Integration & Optimization

Helping organizations accomplish their business goals by helping to plan, configure, and implement today's technologies.

Doing it Right the First Time

Leveraging automation and software-defined solutions to help clients scale, reduce risk, and return value to the business operations.
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Managed Services Icon

Managed Services

Proactive managed services tailored to our client's business needs.

Peace of Mind

Prevent IT problems from occurring before they can disrupt business operations.
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Cybersecurity Icon

Cybersecurity

Reduce organizational risk, maintain compliance and make confident technology decisions.

Assess the Risks

We work with our clients to develop, implement and optimize a cybersecurity strategy that’s customized, complete, compliant, and ready for what’s next.
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User Adoption icon

User Adoption

Successful adoption is the single most important factor impacting the return on technology investments.

Utilization

Successful adoption is the single most important factor impacting the return on technology investments.
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Cerium as a Service

When clients need our broad & deep expertise and the flexibility to use us on an as-needed basis.

Simple & Flexible

A simplified approach to Cerium’s deep business and technical talent. Cerium as a Service is a pre-determined block of time that can be used for engaging the right resource at the right time.
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Select the level of Managed IT Services that best fits your needs

Regardless of which service level you choose, you’ll always have 24/7 access to our dedicated managed services team. A team that will free you up so you can focus on your core business, while we keep your business technology stable and secure.

UNIVERSAL

For organizations with IT engineering resources, but still need a little help

ADVANCED

For organizations that want to extend their IT engineering resources team 

ELITE

For organizations with limited IT resources, and need more hands-on support

Universal Advanced Elite

UNIVERSAL

ADVANCED

ELITE

MONITOR
24×7 Proactive Monitoring & Management
RMM Ticketing Integration
Threshold Optimization
Client Portal Access
Help Desk Support

OPERATE
Support Engineering Team
Vendor Escalation Management
Escalation ManagementSystem Diagrams
Runbook Documentation
Product Awareness

REMEDIATE
Problem Management
Device Action Plans
Operating Procedures
Change Management Participation

FORTIFY
Major Incident Management
Backup Completion
Log & Event Review
Product Expertise — Tier 3
Change Management
Critical Service Verification

ENHANCE
Stability Maintenance
Performance Analysis
Project Road Map Planning
Recommendations / Trending Issues
Virtual Operations Management

CUSTOM
Preventative Maintenance
Upgrades
Scripting & Automation
Business Service Mapping
Standard Changes Tier 3
Standard Changes Tier 2
Standard Changes Tier 1

Our Team

The CSC supports mission-critical business operations such as medical, utility and emergency response organizations requiring the CSC to be staffed 24/7/365 by manufacturer-certified technology professionals. If our CSC engineers can’t resolve your issue promptly, they have the inside track for escalating it to an advanced-level technician who can resolve it to your satisfaction.

Cerium 1463°

The CSC self-service portal (Cerium 1463°) provides remote access for creating and modifying support tickets, view resolved tickets and past alarms. The Cerium 1463° portal incorporates advanced Web technologies that make it easy to create, view, and change support tickets from any location on any mobile device.

Connect with a Cerium Managed Services Expert!

 
 
 
 
 
 
 
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For Emergency Support call: (877) 423-7486
For other support requests or to access your Cerium 1463° portal click here