Sep 24, 2020 | Cisco, Cisco Webex, Collaboration
Keeping your workers connected to their coworkers and customers is essential for maintaining productivity and operational continuity in today’s fast-changing work environment. Cloud-based communications and collaboration solutions are the key to ensuring business...
Aug 11, 2020 | Collaboration, Contact Center
Call quality is one of the key factors affecting customer experiences with your contact center. Technical difficulties with audio quality, such as dropouts, garbled words, freezing, chopping, intermittent delays, and crackling and popping sounds, can be annoying and...
Jul 30, 2020 | Cisco, Cisco Webex, Collaboration
This year has brought significant changes in the way we work. And while we don’t know exactly what the future holds, now is the perfect opportunity to take a look at cloud unified communications, and how you can keep your workforce connected, secure, and...
Jul 28, 2020 | Collaboration, Unified Communications
The main reason for adopting unified communications (UC) is to gain increased efficiency and flexibility through the integration of telephony, email, messaging, conferencing and collaboration. But can a business communication solution really be considered unified if...
Jul 23, 2020 | Cisco, Collaboration, Training, User Adoption
To get the most value from a new technology solution, you need your workers to start using it as soon as it is deployed. Regardless of the number of new features or the improved performance a new solution provides, it is worthless if no one is using it. “Who will use...
Jun 23, 2020 | Cisco, Collaboration, Unified Communications
Organizations hang on to legacy phone systems longer than most office tools. While workers get about two or three years out of their smartphones, many legacy VoIP phone systems have been in use for more than 10 years. People know how to place a call, transfer a call...
Jun 18, 2020 | Cisco Webex, Collaboration, State & Local Government
Secure Video Conferencing Helps Government Agencies Improve Reach and Efficiency Federal, state and local government entities have made innovative use of video conferencing to maintain essential functions during the ongoing pandemic. Courts use the technology to...
Jun 4, 2020 | Collaboration, Contact Center
A guide to delighting your customers at every stage of their journey. Ask any executive about their organization’s top three priorities, and the customer experience will probably be mentioned in every response. In fact, a recent Forrester study found that improving...
May 21, 2020 | Cisco Webex, Collaboration, Unified Communications
When measuring the benefits of Unified Communications-as-a-Service (UCaaS), many organizations focus on the bottom line — the gross profit left after deducting expenses. UcaaS can boost the bottom line by reducing the costs associated with purchasing, implementing and...
Mar 26, 2020 | Collaboration, COVID-19 Resources
With work forces transitioning into remote working, many managers are in a unique position of learning to manage effectively in an entirely different setting. Here are some tips and tricks for keeping your workforce engaged on virtual meetings to ensure productivity....
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