By most measures, the pandemic-triggered shift to work-from-home operations has been a great success. In a variety of studies, business leaders say remote work has allowed them to increase productivity, control expenses, reduce absenteeism and recruit from a larger...
Keeping your workers connected to their coworkers and customers is essential for maintaining productivity and operational continuity in today’s fast-changing work environment. Cloud-based communications and collaboration solutions are the key to ensuring business...
Call quality is one of the key factors affecting customer experiences with your contact center. Technical difficulties with audio quality, such as dropouts, garbled words, freezing, chopping, intermittent delays, and crackling and popping sounds, can be annoying and...
This year has brought significant changes in the way we work. And while we don’t know exactly what the future holds, now is the perfect opportunity to take a look at cloud unified communications, and how you can keep your workforce connected, secure, and...
The main reason for adopting unified communications (UC) is to gain increased efficiency and flexibility through the integration of telephony, email, messaging, conferencing and collaboration. But can a business communication solution really be considered unified if...
To get the most value from a new technology solution, you need your workers to start using it as soon as it is deployed. Regardless of the number of new features or the improved performance a new solution provides, it is worthless if no one is using it. “Who will use...
Organizations hang on to legacy phone systems longer than most office tools. While workers get about two or three years out of their smartphones, many legacy VoIP phone systems have been in use for more than 10 years. People know how to place a call, transfer a call...
Secure Video Conferencing Helps Government Agencies Improve Reach and Efficiency Federal, state and local government entities have made innovative use of video conferencing to maintain essential functions during the ongoing pandemic. Courts use the technology to...
A guide to delighting your customers at every stage of their journey. Ask any executive about their organization’s top three priorities, and the customer experience will probably be mentioned in every response. In fact, a recent Forrester study found that improving...
When measuring the benefits of Unified Communications-as-a-Service (UCaaS), many organizations focus on the bottom line — the gross profit left after deducting expenses. UcaaS can boost the bottom line by reducing the costs associated with purchasing, implementing and...
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