Contact Center Agent Myths Debunked

Contact Center Myth Busters

Episode Three

In this episode of contact center myth busters, Hailey and Kate clear up misconceptions about the challenges today’s contact center agents face.

Topics covered in this episode include:

  • Call volume myths vs. reality
  • The importance of the role of contact centers and their agents
  • How contact centers can offload repetitive tasks, create more efficiency, and improve customer service

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