Contact Center Myth Busters
Episode Four
In 2020, the pandemic sent many contact center agents home to work remotely. It was a good start in creating a flexible, more productive work-life balance for those agents. Today 70% of those agents want to continue working from home.
This episode of Contact Center Myth Busters looks at:
- The state of remote work for contact center agents
- Cloud technologies that enable contact centers to continue providing top-notch service while reducing costs and supporting remote agents
Delight Your Customers, Inspire Your Team
Make experiences effortless, seamless, and context-driven— personalized across all touchpoints for customers and the employees who serve them.
