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Work From Home Agent Myths Debunked

Contact Center Myth Busters

Episode Four

In 2020, the pandemic sent many contact center agents home to work remotely. It was a good start in creating a flexible, more productive work-life balance for those agents. Today 70% of those agents want to continue working from home.

This episode of Contact Center Myth Busters looks at:

  • The state of remote work for contact center agents
  • Cloud technologies that enable contact centers to continue providing top-notch service while reducing costs and supporting remote agents

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