May 27, 2020 | Cisco, Cybersecurity, State & Local Government
Government agencies are among the most popular targets for cyber attacks. According to a 2019 Senate report, cyber attacks on government agencies have increased by more than 1,300 percent over the past 15 years, with a high-water mark of 35,277 incidents in 2017....
May 21, 2020 | Cisco Webex, Collaboration, Unified Communications
When measuring the benefits of Unified Communications-as-a-Service (UCaaS), many organizations focus on the bottom line — the gross profit left after deducting expenses. UcaaS can boost the bottom line by reducing the costs associated with purchasing, implementing and...
May 7, 2020 | Contact Center, COVID-19
Even under the best of circumstances, people interacting with your contact center are likely to be slightly irritated, if not completely irate. People rarely call to say how happy they are — in almost every instance, folks make contact because they have problems with...
Mar 5, 2020 | Cybersecurity
There’s a reason why the IRS sends out alerts every year about new scams that criminals are using to trick or intimidate taxpayers into sharing their data. When criminals are successful, they can file fraudulent tax returns and steal the refunds. Because they’re using...
Mar 3, 2020 | Cisco Webex, Collaboration, Featured
Small miscommunications can have enormous consequences. Consider the case of the Mars Climate Orbiter. Launched by NASA in late 1998 to study the Martian climate, the $125 million space probe was built through the collaborative efforts of many public and private...
Feb 19, 2020 | Contact Center, Cybersecurity, Featured
While ransomware attacks tend to make headlines, payment card data breaches remain a serious threat. Fast food chains Checkers and Rally’s recently found malware in their point-of-sale (POS) systems that was designed to steal payment card information. Earl...
Feb 4, 2020 | Cisco, Cisco Webex, Collaboration, Unified Communications
The business value of collaboration is evident when you consider the popularity and increased adoption of video conferencing, data and desktop sharing, chat, instant messaging, whiteboard, scheduling, and other collaboration applications. With workers becoming more...
Jan 30, 2020 | Cisco, Unified Communications
Video communication has reached near-universal acceptance, with one recent study finding that approximately one in three people take part in a video conversation at least once a week. In addition, Cisco’s Visual Networking Index predicts that video is on pace to...
Jan 27, 2020 | Cisco Webex, Featured, Unified Communications
It wasn’t that long ago when video conferencing was considered a luxury, reserved only for board meetings and top senior executives at large enterprises. Expensive hardware was permanently installed in the board room and all connections were wired to ensure reliable...
Jan 17, 2020 | Cisco, Cisco Webex, Unified Communications
According to Doodle’s 2019 State of Meetings report, poorly organized, ineffective meetings were estimated to cost American companies $399 billion in wasted time in 2019. The most frequently cited consequences were lack of time for employees to do the rest of their...
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