Sep 17, 2020 | Cisco, Cybersecurity
Cybercrime has always been something of a high-stakes game of hide-and-seek, with malicious actors continually developing new ways to ensure their activities remain undetected. Over the past year or so, they have stepped up their game by concealing threats in...
Sep 10, 2020 | Cybersecurity
Worldwide spending on cybersecurity is approaching $200 billion a year, yet organizations still face a near-constant barrage of cyberattacks. What’s more, those that are successfully hacked or breached are likely to be attacked again — repeatedly. A Vanson Bourne...
Aug 6, 2020 | Contact Center
Avoid common CX pitfalls by fine-tuning business processes and leveraging a flexible, cloud-based contact center platform. The customer experience has become a key focus of organizations in virtually every industry. Defined by Gartner as “the customer’s perceptions...
Aug 4, 2020 | State & Local Government
How Contract Vehicles and License Bundles Help Government Agencies Optimize IT Costs State and local government entities in the U.S. spend more than $100 billion annually on information technology, placing them among the nation’s leading consumers of IT solutions and...
Jul 28, 2020 | Collaboration, Unified Communications
The main reason for adopting unified communications (UC) is to gain increased efficiency and flexibility through the integration of telephony, email, messaging, conferencing and collaboration. But can a business communication solution really be considered unified if...
Jul 9, 2020 | Unified Communications
Millions of U.S. businesses remain heavily reliant upon functional but aging telephone systems that are at heightened risk of failure. As these systems age, so do the engineers and technicians who keep them up and running. Industry analysts warn that companies could...
Jun 23, 2020 | Cisco, Collaboration, Unified Communications
Organizations hang on to legacy phone systems longer than most office tools. While workers get about two or three years out of their smartphones, many legacy VoIP phone systems have been in use for more than 10 years. People know how to place a call, transfer a call...
Jun 18, 2020 | Cisco Webex, Collaboration, State & Local Government
Secure Video Conferencing Helps Government Agencies Improve Reach and Efficiency Federal, state and local government entities have made innovative use of video conferencing to maintain essential functions during the ongoing pandemic. Courts use the technology to...
Jun 17, 2020 | Cybersecurity
Most of us were caught off-guard by the COVID-19 crisis and the resulting social distancing requirements. As a result, many organizations had to make some hasty decisions about how to support an almost entirely remote workforce. A third of IT security professionals...
Jun 11, 2020 | Contact Center
With organizations large and small launching initiatives to improve the customer experience, you might wonder, “Why does it matter?” We could offer theories, but let’s start with hard data. 81 percent of companies view customer experience as a competitive...
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