Citizen participation is an essential characteristic of self-government in the U.S., ensuring that all constituents have a voice in political decisions that affect their lives. While voting is the most obvious expression of participatory government, town hall, city...
By most measures, the pandemic-triggered shift to work-from-home operations has been a great success. In a variety of studies, business leaders say remote work has allowed them to increase productivity, control expenses, reduce absenteeism and recruit from a larger...
IT asset management is the process of tracking all of your organization’s software and hardware assets through their lifecycle, accurately recording how and when they are purchased, deployed, maintained, upgraded and retired. It’s a tough job under the best of...
State and local government agencies across the nation have ramped up their digital transformation efforts in order to make a multitude of services and programs more accessible to their constituents. However, that increased online presence has also made them enticing...
You are minutes into your important video conference with the engineering team when pandemonium erupts. Your teenager yells from the next room that the toilet is overflowing. Your 10-year-old suddenly needs help with multiplication tables. The dog starts barking at...
Countless organizations have made the transition to remote work operations, but the shift hasn’t always been seamless. Even organizations that had telework options in place before the pandemic were unprepared for the overnight change on a mass scale. Months later,...
Perhaps the most frustrating thing about cybersecurity is that there is no magic bullet, no single tool or service, that can prevent every data breach. Every security professional will say you need a multilayered security strategy with a combination of advanced tools,...
Cybercrime has always been something of a high-stakes game of hide-and-seek, with malicious actors continually developing new ways to ensure their activities remain undetected. Over the past year or so, they have stepped up their game by concealing threats in...
Worldwide spending on cybersecurity is approaching $200 billion a year, yet organizations still face a near-constant barrage of cyberattacks. What’s more, those that are successfully hacked or breached are likely to be attacked again — repeatedly. A Vanson Bourne...
Avoid common CX pitfalls by fine-tuning business processes and leveraging a flexible, cloud-based contact center platform. The customer experience has become a key focus of organizations in virtually every industry. Defined by Gartner as “the customer’s perceptions...
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