Tips for Sharing a Home Office

Tips for Sharing a Home Office

You are minutes into your important video conference with the engineering team when pandemonium erupts. Your teenager yells from the next room that the toilet is overflowing. Your 10-year-old suddenly needs help with multiplication tables. The dog starts barking at...
Why Your Organization Needs a Formal Remote Work Policy

Why Your Organization Needs a Formal Remote Work Policy

Countless organizations have made the transition to remote work operations, but the shift hasn’t always been seamless. Even organizations that had telework options in place before the pandemic were unprepared for the overnight change on a mass scale. Months later,...
Why Your Firewall May Be Missing Stealthy Threats

Why Your Firewall May Be Missing Stealthy Threats

Cybercrime has always been something of a high-stakes game of hide-and-seek, with malicious actors continually developing new ways to ensure their activities remain undetected. Over the past year or so, they have stepped up their game by concealing threats in...
6 Simple Steps to a Better Customer Experience

6 Simple Steps to a Better Customer Experience

Avoid common CX pitfalls by fine-tuning business processes and leveraging a flexible, cloud-based contact center platform. The customer experience has become a key focus of organizations in virtually every industry. Defined by Gartner as “the customer’s perceptions...
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