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Training Services

Welcome to the Cerium Learning Center

For a new technology solution to be successful, your staff must be empowered to use it and support it effectively. The Cerium Learning Center (CLC) is a division of Cerium that’s dedicated to providing consistent, quality training in an ever-changing world. CLC training is designed to develop essential skills and help you get the most out of your investment. Our selection of standardized courses and custom training can take place on-site, via the web, video or at any one of Cerium’s Learning Center training rooms.

Knowledgeable Instructors

CLC courses are led by industry-certified instructors who ensure your employees receive the latest, in-depth knowledge.

Proven Methodology

The CLC offers a unique approach that emphasizes strengthening current skills and building new ones.

Flexible, Custom Solutions

In addition to regular standardized courses, we offer training solutions that best suit your needs, whether that’s in-person, via video, or online.

Featured Courses

Avaya IP Office Basic Administration

This course provides training on how to perform basic system administration on Avaya IP Office. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available for Avaya IP Office.

Next Class: January 22, 2019 from 8:30 AM – 12:00 PM

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Avaya IP Office Advanced Administration

This course provides training on how to perform advanced system administration on Avaya IP Office. The course includes lecture sessions plus hands-on activities to develop skills in using the administration tools available for advanced Avaya IP Office system administration.

Next Class: January 22, 2019 from 1:00–4:30 PM

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Avaya Communication Manager Basic Administration

This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.

Next Class: February 6–7, 2019 from 8:30 AM – 5:00 PM

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Avaya Communication Manager Advanced Administration

This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionality of their communication system.

Next Class: April 1–5, 2019 from 8:30 AM – 5:00 PM

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System Manager/Session Manager/ Session Border Controller

In this course, you will be introduced to the various levels of System Manager, Session Manager and Session Border Controller as a core communication service that adds SIP-based architecture to Avaya Aura solutions. Describe the core components, key features and deployment models for an Aura deployment. Design a customer solution for a centralized location of Session Manager in a network composed of multiple sites, different platforms, endpoints and applications. During the course, you will create a virtual enterprise organization, setting up accounts and a SIP network between 4 different pods and the PSTN.

Next Class: May 6–10, 2019 from 8:30 AM – 5:00 PM

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our element is communication

 

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Effective communication is the essential element found in all successful business relationships. Employee productivity and customer satisfaction can rise and fall based on this key element. Cerium is in the business of taking basic business communication to new levels of collaboration with our industry-leading solutions designed to keep workers and customers engaged. So, we understand the importance of effective communication.

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