Protecting Your Organization From Itself

Protecting Your Organization From Itself

IT Departments are under immense pressure to ensure the security of corporate data while still being required to respond to business requirements. An unfortunate reality of today’s threat landscape is that more than one-third of data breaches involved an internal...
Migrating to Wi-Fi 6 with Cisco Technology

Migrating to Wi-Fi 6 with Cisco Technology

The next generation of Wi-Fi is here; Wi-Fi 6 (also known as 802.11ax), the new standard for Wi-Fi networks, is redefining possibilities for immersive wireless experiences, even in the most demanding environments. From streaming high-definition movies to high...
Contact Center Analytics

Contact Center Analytics

Why Contact Center Analytics Is Critical to Optimizing the Customer Experience Let there be zero doubt that the customer experience is the top priority for organizations across industry. This is especially true in the contact center, where customers not only want...
October is National Cybersecurity Awareness Month

October is National Cybersecurity Awareness Month

Launched in 2003 as a collaborative effort between the National Cyber Security Alliance and the U.S. Department of Homeland Security, National Cybersecurity Awareness Month (NCSAM) promotes awareness of the importance of cybersecurity vigilance. Still going strong...
EHR Contact Center Integration

EHR Contact Center Integration

Integrating EHR into Clinical Contact Center Workflows You are at home, it’s the middle of the night, and you are in pain. You call your healthcare provider and listen to a long list of options and instructions before being routed to the nurse on call; only to be put...