Jun 25, 2020 | COVID-19, Managed Services
As things slowly return to normal after the first wave of COVID-19, many of us are left dealing with the fallout from the closures and lockdown restrictions. The sudden influx of workers adopting new ways of using communication and collaboration technology to work...
May 17, 2020 | COVID-19, Featured
The situation we’re all dealing with will likely have a lasting effect on the way we connect with each other and get things done going forward. A “new norm” will emerge on the other side of this. As business and IT leads, taking the time now to assess our environments...
May 7, 2020 | Contact Center, COVID-19
Even under the best of circumstances, people interacting with your contact center are likely to be slightly irritated, if not completely irate. People rarely call to say how happy they are — in almost every instance, folks make contact because they have problems with...
May 6, 2020 | Cisco Webex, COVID-19, Microsoft, Unified Communications
With organizations adopting new work-from-home policies to protect the health of their employees during the COVID-19 outbreak, many managers found themselves supervising a remote workforce for the first time. The pressure to maintain productivity and high standards of...
Apr 9, 2020 | Cisco, COVID-19, Networking
In the fallout of COVID-19, organizations have had to exponentially grow their number of concurrent remote access VPN sessions. Firewalls have limits (due to encryption hardware constraints), in how many VPN users they can support. Frequently, organizations will need...
Apr 9, 2020 | Cisco, COVID-19, Healthcare
Viewing and monitoring your patients without entering the room The COVID-19 Pandemic has changed the way we view the world. The outbreak has forced healthcare organizations to alter the way they monitor and maintain patient wellness while combating this new disease....
Apr 6, 2020 | COVID-19, User Adoption
With work forces transitioning into remote working, many managers are in a unique position of learning to manage effectively in an entirely different setting. Here are some tips and tricks from Hailey Hyde, Client Engagement Manager, for keeping your workforce engaged...
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