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Managed Services
24×7 IT support for your mission-critical systems
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With Cerium’s Managed Services you are free to focus on your core business and let us ensure your technology is always ready for you! Cerium’s Support Center certified IT professionals are available 24/7/365 via phone, email, web chat, or our secure self-service web portal (Cerium 1463°).
Proactive
The best way to prevent unwanted downtime and security threats is to ensure systems are kept up to date and patched. Cerium takes care of this for you with regular monitoring and patching.
Always There for You
All of Cerium’s Managed services offerings include 24/7/365 Monitoring and alerting of the environment.
Staffed by Experts
The Cerium Support Center is staffed by 45 dedicated associates who have achieved industry leading certifications.
Cerium 1463° Self Service Portal
The CSC self-service portal (Cerium 1463°) provides a secure place to create or modify your support tickets, view resolved tickets, or track orders.
Trusted
Cerium monitors over 2,000 different systems and applications, resolving 14,000 tickets annually.
SLAs
Cerium believes in adhering to SLAs to ensure you can count on your environment being up and available when you need it.
Service Options
Essential
With the Essential package your environment is monitored, tickets are remediated, and your systems are kept up to date with patching twice a year.
Select
The Select package includes all the Essential services and adds on vendor management, log and event reviews, and performance analysis. Cerium also offers custom features including MACs, DR and Backup verification, and Onsite Smart Hands services.
Essential | Select | |
|---|---|---|
24/7/365 Monitoring | ||
Ticketing & Alarming | ||
Vendor Escalation Management | ||
Critical Patching | ||
Proactive Biannual Patching | ||
Service Delivery Coordination | ||
Log and Event Review | ||
Performance Analysis | ||
Certificate Renewal | Optional | |
Disaster Recovery Testing | Optional | |
Backup Verification | Optional | |
Moves, Adds, and Changes | Optional | Optional |
Smart Hands | Optional | Optional |
