Over 95% of cyberattacks start with an email. Email is the number one source of spam, malware, ransomware, and deceptive messaging designed to entice users into divulging sensitive information. Email attacks are getting more devious and sophisticated every day....
Genesys and Cerium Networks have formed a strategic partnership to offer cloud-based contact center solutions that deliver seamless omnichannel customer journeys that build lasting customer relationships. As organizations continue accelerating the adoption of hybrid...
STIR/SHAKEN, acronyms for the Secure Telephone Identity Revisited (STIR), and Signature-based Handling of Asserted Information Using toKENs (SHAKEN) is an industry-wide framework of standards to help ensure caller ID information is accurate. STIR/SHAKEN requires...
Starting Oct. 24, 2021, local calls in 82 area codes across 35 states will require 10-digit dialing (area code plus the 7-digit phone number). Why The FCC has designated 988 as the new, nationwide, 3-digit abbreviated code for the National Suicide Prevention Lifeline....
A big lesson learned from 2020 is the value cloud-based platforms offer for quickly adapting to disruptive changes. When the pandemic hit, organizations with cloud contact centers were able to adopt flexible work policies practically overnight and continue delivering...
Protecting sprawling IT environments against ever-evolving threats with limited resources can be overwhelming. Sifting through all the event logs from perimeter security devices, servers, and applications across an environment to manually detect threats and anomalies...
Are you still tethered to your on-premises phone system? Cloud-based communication solutions are proving to be an effective means of keeping workers connected and collaborating reliably, securely, and effectively in the new world of remote work. Take the next step on...
Security Incident and Event Management (SIEM) solutions offer a host of benefits, from reducing cybersecurity risk and enhancing operational efficiency to simplifying compliance reporting. With real-time insight into potential issues and threats, SIEM solutions enable...
As traditional boundaries between working from home and the office melt away, many organizations face the challenges of protecting the safety and well-being of employees working remotely, in the office, or a combination of both. While some organizations are embracing...
The rapid shift from the office to dynamic working models necessitated by the spread of COVID-19 has changed the job market for both employers and potential candidates. Empowering a dynamic workforce to function effectively from office, home, or on the move has proven...
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