Citizen participation is an essential characteristic of self-government in the U.S., ensuring that all constituents have a voice in political decisions that affect their lives. While voting is the most obvious expression of participatory government, town hall, city...
State and local government agencies across the nation have ramped up their digital transformation efforts in order to make a multitude of services and programs more accessible to their constituents. However, that increased online presence has also made them enticing...
How Contract Vehicles and License Bundles Help Government Agencies Optimize IT Costs State and local government entities in the U.S. spend more than $100 billion annually on information technology, placing them among the nation’s leading consumers of IT solutions and...
Do your workers have reliable access to 911 emergency assistance when they are working from home? With more people than ever telecommuting, organizations need to ensure their remote workers receive the help they need when they dial 911, regardless of their location....
Ransomware attacks are on the rise at state and local government agencies and schools across the Northwest. Bad actors are well aware that the budget challenges these organizations face protecting their networks, devices, and data make them ideal targets for...
Secure Video Conferencing Helps Government Agencies Improve Reach and Efficiency Federal, state and local government entities have made innovative use of video conferencing to maintain essential functions during the ongoing pandemic. Courts use the technology to...
Incident Response Plays a Key Role in Effective Cybersecurity Experts say that a security breach is virtually inevitable — that it’s a matter of “when” not “if.” How an organization responds to a security incident ultimately determines its cost and impact. State and...
Ransomware attacks against state and local governments have been on the rise over the past few years. According to research by the cybersecurity firm Recorded Future, there were 81 such attacks through the first nine months of the year, a 68 percent increase over the...
Government agencies are among the most popular targets for cyber attacks. According to a 2019 Senate report, cyber attacks on government agencies have increased by more than 1,300 percent over the past 15 years, with a high-water mark of 35,277 incidents in 2017....
Why an Omnichannel Contact Center Is a Must for State and Local Government Agencies The primary function of state and local government agencies is to provide services to their constituents. Traditionally, these services have been provided based upon the requirements...
Recent Comments