Feb 19, 2020 | Contact Center, Cybersecurity, Featured
While ransomware attacks tend to make headlines, payment card data breaches remain a serious threat. Fast food chains Checkers and Rally’s recently found malware in their point-of-sale (POS) systems that was designed to steal payment card information. Earl...
Jan 2, 2020 | Contact Center, State & Local Government
Why an Omnichannel Contact Center Is a Must for State and Local Government Agencies The primary function of state and local government agencies is to provide services to their constituents. Traditionally, these services have been provided based upon the requirements...
Nov 5, 2019 | Cisco Webex, Contact Center, Featured
The contact center may be a central focus of the customer experience, but there are many other business applications involved in enabling agents to deliver the kind of experience customers expect. When applications aren’t integrated, the agent typically has to switch...
Oct 24, 2019 | Cisco Webex, Contact Center, Featured
Why Contact Center Analytics Is Critical to Optimizing the Customer Experience Let there be zero doubt that the customer experience is the top priority for organizations across industry. This is especially true in the contact center, where customers not only want...
Oct 8, 2019 | Contact Center, Featured
Integrating EHR into Clinical Contact Center Workflows You are at home, it’s the middle of the night, and you are in pain. You call your healthcare provider and listen to a long list of options and instructions before being routed to the nurse on call; only to be put...
Oct 7, 2019 | Cisco, Cisco Webex, Contact Center
How a Collaborative Contact Center Delivers Better Business Outcomes As a customer, you can tell when a contact center agent is reading from a script. Even worse, it becomes obvious that the agent is completely lost when circumstances require them to deviate from the...
Sep 24, 2019 | Cisco, Cisco Webex, Contact Center, Featured
See how AI and cloud analytics can enhance your contact center Contact centers play an essential role in driving customer loyalty, innovation, and business growth. With the new capabilities that cognitive collaboration delivers, such as cloud analytics that allow you...
Sep 24, 2019 | Cisco, Cisco Webex, Contact Center
Deliver flawless customer journeys with cloud based contact center solution Every customer interaction is critical. At every touch point, Cisco Contact Center solutions are making it easy for your company to deliver exceptional, proactive customer experiences that...
Nov 28, 2018 | Cerium News, Contact Center, Data Center
Today’s digital infrastructure technologies can offer unprecedented levels of strategic value to your organization. Leveraging new technologies can create better customer experiences, fresh revenue streams and help you gain competitive advantages over your...
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