Generative AI has taken almost every industry by storm with its ability to answer questions, summarize information, and generate text and images. But what business users really need is AI that can do things on their behalf — handle routine tasks, solve problems, and respond to triggers.
They need AI agents.
AI agents are intelligent systems that can perform tasks without human intervention. While that may sound like traditional software, AI agents are different in that they can act independently. Humans set the goals they want to achieve, and AI agents gather and analyze information and determine the best way to achieve those goals.
Some AI agents are more limited, responding to specific conditions with predefined rules. Others build their own models and evaluate probable outcomes before choosing a course of action. More complex AI agents compare the benefits of various options and choose the one that provides the greatest utility, while others can train themselves to perform new tasks and learn over time to optimize results.
They need AI agents.
AI agents are intelligent systems that can perform tasks without human intervention. While that may sound like traditional software, AI agents are different in that they can act independently. Humans set the goals they want to achieve, and AI agents gather and analyze information and determine the best way to achieve those goals.
Some AI agents are more limited, responding to specific conditions with predefined rules. Others build their own models and evaluate probable outcomes before choosing a course of action. More complex AI agents compare the benefits of various options and choose the one that provides the greatest utility, while others can train themselves to perform new tasks and learn over time to optimize results.
What Can AI Agents Do?
AI agents are transforming workplaces across various departments and industries by streamlining processes, improving efficiency, and providing timely assistance to users. For example, human resources AI agents can help employees quickly get answers to questions based on up-to-date HR policies, benefits, and organizational information.
In the IT realm, IT AI agents can assist users with solving common technical issues, learning how to use new systems and applications, or building knowledge base libraries from past troubleshooting notes and processes. These libraries enable self-service options, empowering users to find solutions to IT problems on their own.
In the legal field, legal AI agents can perform in-depth legal research and even generate initial drafts of briefs. This gives legal professionals a head start on their work, helping them save time and focus on higher-value tasks.
In the IT realm, IT AI agents can assist users with solving common technical issues, learning how to use new systems and applications, or building knowledge base libraries from past troubleshooting notes and processes. These libraries enable self-service options, empowering users to find solutions to IT problems on their own.
In the legal field, legal AI agents can perform in-depth legal research and even generate initial drafts of briefs. This gives legal professionals a head start on their work, helping them save time and focus on higher-value tasks.
What Are the Benefits and Risks of AI Agents?
Because AI agents can perform tasks without human intervention, they can help increase productivity. Additionally, workers can delegate mundane, repetitive tasks to AI agents, enabling them to focus on activities that require critical thinking or creativity. This allows them to add greater value to the organization.
AI agents can drive sales growth and enhance brand loyalty by delivering more personalized customer experiences. More advanced AI agents go further by collecting and analyzing large volumes of data in real time, empowering workers to make faster, more informed decisions.
For example, a sales AI agent can generate customized sales reports with insights on which opportunities to prioritize to meet monthly sales targets. These reports can be automatically sent to both the sales executive and their manager on a regular basis. By performing this work behind the scenes, AI agents eliminate manual processes and allow the sales team to focus on building relationships and closing deals.
Despite their benefits, AI agents pose significant risks. Many organizations lack the specialized expertise required to develop and train these systems. Data security and privacy concerns often arise, along with ethical challenges, when AI generates inaccurate, biased, or unfair outcomes.
AI agents can drive sales growth and enhance brand loyalty by delivering more personalized customer experiences. More advanced AI agents go further by collecting and analyzing large volumes of data in real time, empowering workers to make faster, more informed decisions.
For example, a sales AI agent can generate customized sales reports with insights on which opportunities to prioritize to meet monthly sales targets. These reports can be automatically sent to both the sales executive and their manager on a regular basis. By performing this work behind the scenes, AI agents eliminate manual processes and allow the sales team to focus on building relationships and closing deals.
Despite their benefits, AI agents pose significant risks. Many organizations lack the specialized expertise required to develop and train these systems. Data security and privacy concerns often arise, along with ethical challenges, when AI generates inaccurate, biased, or unfair outcomes.
Are AI Agents Right for Your Organization?
While many organizations are using publicly available generative AI tools and tools embedded in business applications, AI agents might seem too complex for small to midsize enterprises. However, AI agents aren’t just for the largest companies. Modern AI agent-building tools are designed to bring this functionality to your end users in a more user-friendly way. These tools simplify the development and deployment process, making it easier than ever for organizations of any size to harness the power of AI agents.
The right partner can help your organization take advantage of these valuable tools. We’ll help you identify potential use cases and document the inputs and outputs of routine tasks. We will then develop, train and deploy the agents, linking them to systems and information sources within your environment so they can achieve the desired results.
GenAI is a valuable tool, but AI agents can truly transform how your organization operates. Contact Cerium to learn more about how AI agents work and how they can help you improve efficiency, accuracy and insight.
The right partner can help your organization take advantage of these valuable tools. We’ll help you identify potential use cases and document the inputs and outputs of routine tasks. We will then develop, train and deploy the agents, linking them to systems and information sources within your environment so they can achieve the desired results.
GenAI is a valuable tool, but AI agents can truly transform how your organization operates. Contact Cerium to learn more about how AI agents work and how they can help you improve efficiency, accuracy and insight.
