Big Sky Resort
Growing Up Together
Longtime collaboration with Cerium Networks helps Big Sky Resort maintain smooth and steady operations.
Big Sky Resort, in Big Sky, Montana, includes skiing, golfing,
- Cerium Networks has been a trusted technology partner to Big Sky since before Cerium’s inception.
- Big Sky operates an Avaya PBX with about 2000 total stations that function over approximately nine square miles of Big Sky Resort, as well as through multiple remote outposts.
- In 2011, Cerium implemented a new Cisco Wireless solution which entailed a complete removal and replacement of their existing wireless network. The new Cisco system upgraded the existing wired network, and provided 125 access points, covering the Mountain Village area, including the core hotels.
- Meraki wireless solution with eight access points for a standalone, managed wireless network for one of their employee housing facilities.
- In 2000 Big Sky constructed the Summit hotel
- In 2005, Big Sky acquired nearby White Water Inn, which is
approximately 12 miles away
- In 2007 Big Sky constructed the Village Center facility
- In 2013, Big Sky acquired neighboring Moonlight Basin Resort. This acquisition added more than 1000 acres of ski-area to the Resort, as well as multiple buildings.
Relationships that Endure
The telephony system is more than just a phone system. “It’s a real workhorse; it just sits there and works” says Hoadley. Today, what is now an Avaya PBX has about 2000 total stations and functions over approximately nine square miles of Big Sky Resort, as well as through multiple remote outposts, such as the White Water Inn.
When a Guest Presses “0”
Another line of business for Big Sky Resort is called Base Camp. This includes their zipline, skeet shooting, mountain biking, etc. Base Camp has a separate call center managed by the same Avaya CM, which at times can have a heavy call volume. Since the zipline tours have set times, the arrival of a tour group can be a time of chaos. This is a time when the call queueing functionality of the Avaya system allows staff members to adjust to welcoming guests and managing calls.
Evolving To Meet Customer Needs
Over the years, Cerium has ventured into new technologies in answer to the needs of customers like Big Sky Resort. This has led the way to our growth, and our ongoing technology partnerships with our customers. “The people that formed Cerium and that we deal with today are all high-quality people. A lot of vendors don’t have that. [Cerium staff] are smart and qualified people that I can tap into on short notice. This is invaluable to me. Quick help when you need it,” says Dan.
An example of our natural evolution into new technologies is our wireless network implementation at Big Sky. In 2011, Dan was tasked with addressing the numerous guest complaints surrounding their Wi-Fi system. Cerium recommended a Cisco Wireless solution. This was a major project for Big
The new system was designed to accommodate the 20– 30 percent increase in usage during peak parts of the year. In the winter of 2015–2016, Dan stated they saw 1,800 concurrent connections on the system at Big Sky, almost double what he’d seen in previous years. The system works without complaints from Big Sky customers. The system has had an increase in bandwidth from the 50mb circuit originally implemented to a 200mb circuit today.
Big Sky also needed a standalone, managed wireless network for one of their employee housing facilities. Cerium implemented a Meraki wireless solution with eight access points to meet this need. Dan notes that this is a demanding environment in terms of usage, with employees using a lot of streaming requiring high bandwidth.
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Effective communication is the essential element found in all successful business relationships. Employee productivity and customer satisfaction can rise and fall based on this key element. Cerium is in the business of taking basic business communication to new levels of collaboration with our industry-leading solutions designed to keep workers and customers engaged. So, we understand the importance of effective communication.