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Block of Hours

Expert Support at a Discounted, Flat Rate

An ideal solution for supporting basic moves, adds, and changes (MACs).

Take advantage of Cerium’s Block of Hours program to purchase pre-paid blocks of support hours at a 20% discounted rate. A cost-effective alternative to our standard flat-rate support. They are an ideal solution for supporting basic moves, adds, and changes, thus enabling your technical staff to focus on higher value business initiatives and projects. It is also a great way to supplement technical support when members of your staff are on vacation. Blocks of Hours are convenient to use; all it takes is a simple call or email. No requesting quotes or creating purchase orders, or obtaining authorization for each support ticket, so your issues can be addressed quickly and efficiently.

Benefits

  • Expert support at 20% off of our standard, hourly rate.
  • Predictable costs allow for easy budgeting.
  • Block of Hours can be purchased in 20, 50, and 200-hour blocks.
    Multiple blocks can be purchased with one invoice and existing block of hours can be merged when purchasing a new block of hours.
  • Easy and convenient to use; all it takes is a simple call or email.
  • No credit card or purchase order required when requesting support.
  • Hours can be used at any time up to one year from their purchase date.
  • NO minimum monthly usage requirements.
  • Support is billed in 15-minute increments with no minimum billing, so you only pay for actual time spent by the engineer.
  • Can be used for on-site or remote telephone support. (Onsite is an additional charge).
  • Active support customers can create, manage, and review support tickets in the Cerium 1463° customer support portal.
    Blocks of hours cover moves, adds, and changes (MACs), solution configuration, and solution support.

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For Emergency Support call: (877) 423-7486
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