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The Sun Never Sets at Cerium

Peace of Mind 24x7x365

Managed Services & Support for today’s complex hybrid, multi-platform, and multi-cloud environments.

  • Outsourced IT
  • Proactive monitoring
  • Remote engineering support
  • Event management
  • Incident response
  • 1463° self-service portal
Philippines Map Graphic.
2k+.

Systems & Applications Monitored

14k+.

Annual Service Tickets Resolved

Cerium - Philippines

Our Philippines office is a key component of Cerium’s 24x7x365, globally distributed follow the sun support and managed services strategy. The abundance of highly educated professionals in the Philippines makes it an ideal location for enhancing our capabilities and providing unrivaled managed services and support to our clients.

  • Home to the 3rd largest English-speaking nation in the world
  • Boasts a 94% literacy rate
  • A large population of young, college-educated workers
  • Philippine education system closely follows that of the US
Cerium Philippines Team.

Meet the Philippines Team

Filipino & Cerium Cultures – A perfect fit

Bayanihan (pronounced as buy-uh-nee-hun) is the most valued culture of the Filipino people. It simply means working together as a community to achieve a common goal. What we love most about their Bayanihan culture is that it closely aligns with Cerium’s culture, which at its core recognizes that we all have a special role to play when it comes to the relentless commitment to our client’s and associate’s success.

Mark Jimenez.
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40+

Dedicated Associates

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76%

Technology Degree

91%

Bachelors Degree

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100%

College Educated

81%

Technology Certified

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45%

of the team are Engineers

Core Values, Culture, Skills

Recruiting/Onboarding/Development
By hiring and developing technical talent for high-demand skills, while increasing the employability of the Philippines, we continue our commitment to developing skilled technical associates to meet the needs of our clients.True 24x7x365 Graphic.

  • Rigorous interview process
  • Continuous improvement mindset
  • Investments in learning & development
  • Wellness and associate engagement activities
  • Strong emphasis on cultural alignment and Cerium Core Values
 

Best practices to meet client demand

  • Daily hand-off model
  • Based on ITIL compliant standard processes
  • Over-lapping schedules between US/ Philippines
  • Local leadership and team-leads at each office
  • Communications platform for consistent collaboration
  • Standardized training across US & Philippines
  • Standardized technology & tools between US & Philippines
  • Robust framework and methodology across teams
  • Shared company culture and unified team between US/Philippines

Technology Partners

Avaya EDGE

AVAYA EDGE DIAMOND

  • Diamond Certified
  • Solutions Expert Designations:
    • Cloud Specialist
    • Enterprise Unified Communications
    • Midmarket Unified Communications
    • Enterprise Contact Center
cisco partner

CISCO GOLD

  • Master Collaboration
  • Master Security
  • Advanced Data Center
  • Advanced Enterprise Networks
  • Advanced Specialized Customer Experience
  • Cloud & Managed Services
  • Unified Contact Center Enterprise
Dell Technologies Gold Partner.

DELL EMC GOLD

  • Server
  • Storage:
    • Hyperconverged Infrastructure
    • Primary Storage
    • Data Protection
Gold Microsoft Partner.
  • Gold Cloud Productivity
  • Gold Communications
  • Gold Messaging
  • Silver Cloud Platform
  • Silver Collaboration and Content

The technical team that we work closely with in Manila has exceeded our expectations, they are customer-focused, extremely diligent, and very process-driven. We require pro-active IT support, to minimize client downtime and maximize business continuity, and Cerium has continued to deliver this successfully and consistently.

– Karl & Kelly Winrow, EOS IT 

Cerium Philippines is dedicated to truly understanding the actual need and presents transparent communications on their findings to be able to work on providing a solution that is truly a win-win. This I must say is a rare trait in a vendor and is something that has made them the first person we go to clarify the grey areas in any request we have!

– M. Arthur, Brocent

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For Emergency Support call: (877) 423-7486
For other support requests or to access your Cerium 1463° portal click here