Avaya Communication Manager Advanced System Administration

Avaya Communication Manager

Advanced System Administration Training

Course Overview

Cost: $3500.00 | Duration: 5 Days

Prerequisites: Participants need to have a thorough understanding of basic system administration of Communication Manager (Definity).

This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionality of their communication system.

Audience: System administrators of Communication Manager (Definity) who need to develop more advanced skills in the administration of their communication system.

Course Contents

Advanced CM Architecture Overview
Media Servers and Gateways
Media Modules and TN Circuit Packs
SIP, H.323, Digital and Analog Endpoints
System Manager and Session Manager
Voicemail Systems: AAM, MM, and CMM
Call Center: IQ, CMS, BCMR, BCMS
Adjuncts: AES and ACE
System Platform and VMWare Virtualized Environments

Communication Manager Foundation and Building Blocks

Dial Plan, Codes, and Extensions

Troubleshooting Inbound Call Flows

Incoming Trunk Treatment Tables
Advanced Call Coverage
Coverage Answer Groups
Remote Coverage
Time of Day Coverage

Troubleshooting Outbound Call Flows

Stations and Class of Restriction
UDP, AAR, and ARS Tables
Partition-Route-Tables and Route-Patterns
Public-Unknown and Private-Numbering Tables

Group Communication
EC500

Team Buttons
Advanced Hunt-Groups
Announcements, VDNs, and Vectors
Meet-Me-Conferencing
Basic Call Center
Enhanced 911 (E911)

Trunking

ISDN-PRI Trunk-Groups
H.323 Trunk-Groups
SIP Trunk-Groups

IP Phones

H.323 Protocol Suite
Utility Server: DHCP, HTTP, MyPhone
IP Phone Boot Up Sequence
One-X Communicator

Troubleshooting CM VoIP

Server and Gateway VoIP Commands
System and Board VoIP Commands
Status VoIP and List Trace Commands
Using ICMP ping and traceroute/tracert commands
Call Quality: Packet Loss, Delay, Jitter, Echo
Media Servers: Timers and Interactions
Media Gateway: Failover/Recovery

Contact Us

There are currently no courses scheduled at this time. Please contact us if you would like more information on this course or other training offered at Cerium Networks.