Webex
Contact Center
Get to Know your customers better and anticipate their future needs
Cognitive Customer Experiences
Infuse your contact center with AI and data to create contextual and predictive customer experiences
Omnichannel Engagement
Engage with customers on every channel from a single intuitive agent desktop.
Customer Insight
Use cloud data analytics to learn about your customers so you can improve intimacy, loyalty, and customer lifetime value.
Cloud Innovation
Migrate to a cloud contact center solution in a thoughtful, cost-effective, and innovative way.
Collaboration-Enabled
Improve first contact resolution by giving your agents quick access to subject matter experts with built-in collaboration.
Agent Optimization
Leverage your agents more efficiently across locations and reduce overall agent costs.
Why Cerium Contact Center
Advanced Technology Partner Program | Certified Competency
An Authorized Technology Provider acts as the first-to-market opportunity for partners with specific skills, practices, and capabilities in selling, designing, installing, and supporting the ATP program specific technology and products. Cerium is one of the first US partners with Cisco Webex Contact Center Authorization.
We Know Contact Centers
Cerium is a recognized leader in advanced contact center solution including omni-channel customer experience, self service and proactive communication, and workforce optimization solutions.
Local Resources
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We Have Scale
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Proven User Adoption Methodologies
We’re experts in developing user adoption methodologies that can help you identify effective strategies for maximizing end-user adoption before the project even starts. The methodologies employed by Cerium’s consultative adoption team ensures business outcomes are defined, obtainable, and achieve desired results. The “why we are doing this” messaging carries throughout adoption making this more than just a training program.