Your contact center is one of your organization’s most valuable assets for cultivating customer satisfaction.
Cerium Networks applies over 15 years of experience designing and integrating leading contact center technology for organizations across the Northwest to create communication solutions that strengthen customer engagement. We partner with industry leading manufacturers to offer best in breed solutions for on-premises, cloud, and hybrid deployments. We surround these solutions with a full range of professional services offerings to ensure your contact center initiatives are being met.
More than just a simple integrator, Cerium blends industry-best technology with ongoing consultation, business intelligence, and progressive contact center strategies for creating satisfying customer experiences that
Cerium’s proven approach for designing, deploying, and refining contact centers
Whether you are focused on optimizing performance, improving customer satisfaction, increasing operational efficiency, or generating more revenue, Cerium’s team of seasoned contact center consultants can help. We have decades of contact center experience working with organizations of all shapes and sizes. Cerium can help solve just about any operational, performance or technology challenge your contact center may face.
Cerium tailors customized engagements to develop results-oriented solutions for your specific customer services goals and challenges. We can help you develop a roadmap that aligns your organization around a clearly-articulated, shared vision of the optimal customer experience. Every touch. Every time.
Assessment & Strategy Services
Multi-channel contact center strategy
Strategy development to ensure your agents can move seamlessly between social media, mobile care, live chat, email, and voice calls. They’ll be able to respond more efficiently and provide customers with a better experience across all channels.
Operation performance assessment
In-depth assessment of the contact center organization focused on structure, process, technology, and resources.
Rapid business assessment
Review to ensure KPIs are aligned with desired behavior, outcomes and customer satisfaction.
Workforce management assessment
Utilization and process assessment of your workforce management practice.
Quality management program assessment
Utilization and process assessment of your call recording and quality assurance practice
Call routing optimization
Design and deploy an enhanced strategy to ensure your call routing techniques are meeting your customer experience goals.
Call routing tune-up
Clean up specific call flows to simplify tasks and produces high-quality results in the least possible time
Cerium offers a full range of contact center training solutions, giving you options for choosing the most effective method of delivering training for your teams. Our training programs are designed to enable agents, administrators, support staff, and management to get the most from your contact center solution. Our interactive courses are customizable, with role-play and casework that encompass typical “day in the life” scenarios of your contact center professionals. Our trainers assess each student’s demonstrated skills and adapt our training to reinforce the appropriate skills to improve their performance.
Good training is essential for preparing contact center agents to meet the increasing expectations of your customers. At Cerium, we believe training isn’t expensive, it’s priceless.
We are grateful for this consultative relationship. I feel like we have a partnership with Cerium, and that we can have a discussion about changes, goals, needs.
—Director of Student Records and Running Start, Columbia Basin College
Want to see more ways Cerium has helped our customers succeed?
Access to the resources you need to make the most of your hardware and software solutions.
Cerium Networks is pleased to announce its recent hire of Lynne Pizzini, who joins the Cerium team as Director of Cybersecurity. Lynne is responsible for the management, oversight, and strategic vision to advise and lead clients through the cybersecurity environment...read more
A potential security vulnerability has been discovered that may affect all modern computer processors. Known attacks utilizing the vulnerability are known as Meltdown and Spectre and could allow an attacker access to sensitive information. Vendors are in the process...read more
What's Inside Adding Value: Cerium’s managed services help ensure success for Healthcare Resource Group Rural Healthcare program How to limit the risk of toll fraud Cerium recognized for customer excellence Our ELEMENT is Communication For non-emergency support...read more
our element is communication
For non-emergency support requests, please click here to contact the Cerium Support Center (CSC).
Thanks for your interest in Cerium Networks. Please use this form if you have questions about our products and services and we’ll get back to you soon.
Effective communication is the essential element found in all successful business relationships. Employee productivity and customer satisfaction can rise and fall based on this key element. Cerium is in the business of taking basic business communication to new levels of collaboration with our industry-leading solutions designed to keep workers and customers engaged. So, we understand the importance of effective communication.