In episode 6 of Cerium’s Contact Center Myth Busters, Kate, and Hailey address the myths concerning the most utilized channel of choice when it comes to customer service. Watch and find out.,….you might be surprised!
Delight Your Customers, Inspire Your Team
CVE-2024-31497 is a vulnerability in PuTTY versions 0.68 through 0.80. PuTTY is a popular open-source terminal emulator, serial console, and network file transfer application that
“Darcula” represents a new breed of Phishing-as-a-Service (PaaS) posing a serious threat to both Apple and Android users. This sophisticated attack leverages encrypted text messages
In March, the Cerium SOC team detected and prevented a multi-stage ASync RAT infection. The attack originated from a malicious PDF file attached to an
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