Managed Services

  • Overview
  • Benefits

Gain peace of mind with our blend of managed IT services specifically designed to allow you to focus on running your business.

Handing over the management of one, or several of your technologies requires trust. With over 15 years of experience, Cerium Networks delivers consistent managed services to customers across the Northwest. We do so cost-effectively and efficiently thanks to our scale, methodologies and high levels of standardization.

Our growing managed services portfolio includes several managed services products in specific technologies — including networks, data centers, security, visual communications, unified communications and collaboration and contact centers. We can also offer custom managed services based on your specific requirements. We're constantly building our list of standardized services through the skills, experience and methods we gain over time.

 

  • Address staffing gaps
  • Mitigate risk through proactive optimization and support
  • Reduce service disruptions
  • Gain cost predictability
  • Leverage your technology investment, increase operational efficiency
  • Redirect high-value resources to critical functions while out-tasking

Technologies

  • Avaya and Nortel telephony
  • Cisco telephony
  • Cisco networking
  • Microsoft Lync
  • IT – from desktops to servers to network

Services

  • Proactive optimization and system management
  • Alarm monitoring – 24x7x365
  • Help desk & unlimited technical support
  • Customer portal
  • Unlimited moves, adds, & changes
  • Quarterly on-site consultation

Value

  • Mitigate risk through proactive optimization and support
  • Reduce service disruptions
  • Gain cost predictability
  • Leverage your technology investment and increase operational efficiency
  • Redirect high-value resources to critical functions while out-tasking

Technologies

  • Avaya telephony systems
  • Nortel telephony systems
  • Cisco telephony systems
  • Cisco data networking
  • Microsoft Lync, Exchange, and UC Infrastructure

Services

  • Proactive optimization and system management
  • Alarm monitoring – 24x7x365
  • Help desk and unlimited technical assistance
  • Customer portal
  • On-demand moves, adds, and changes
  • Quarterly on-site consultation