Cerium Networks and Five9 Announce a Strategic Partnership

July 10, 2017

Cerium is pleased to announce our new, strategic partnership with Five9. Five9 is a pioneer and leading provider of cloud software for contact centers. Since the Company’s inception, it has exclusively focused on delivering its platform in the cloud. The Company’s purpose-built, highly scalable and secure Virtual Contact Center, or VCC, cloud platform delivers a comprehensive suite of easy-to-use applications that allows simultaneous management and optimization of customer interactions across voice, chat, email, web, social media and mobile channels, either directly or through application programming interface. Delivered on-demand, the solution enables clients to quickly deploy agent seats in any geographic location with only a computer, headset and broadband Internet connection. Clients can rapidly adjust the number of contact center agent seats in response to changing business requirements.

Key Features:

  • Speed: contact center is up and running in days, not months. Scale up or down with one easy phone call.
  • Simplicity: Designed so non-techies can still be power users.
  • Affordability: Subscription-based so customers only pay for the agents they need, when they need them, on a monthly basis, and with no annual contracts required.
  • Security: Designed with firewalls, intrusion prevention, and a vulnerability management system to safeguard customer’s data.
  • Reliability: More than 3 billion interactions processed a year using redundant data centers that are geographically dispersed, with failover capability.

We are extremely pleased to round out our contact center portfolio with Five9’s industry-leading, fully cloud-based solution. With Cerium’s depth of knowledge and experience in contact center consulting and services, and Five9’s robust cloud solution and integration services, together we can offer the best possible customer and agent experience environment, where and when our clients are ready to move their solutions to the cloud.

—Susan Anderson, VP of Technical Sales at Cerium.

 

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