- Speed: contact center is up and running in days, not months. Scale up or down with one easy phone call.
- Simplicity: Designed so non-techies can still be power users.
- Affordability: Subscription-based so customers only pay for the agents they need, when they need them, on a monthly basis, and with no annual contracts required.
- Security: Designed with firewalls, intrusion prevention, and a vulnerability management system to safeguard customer’s data.
- Reliability: More than 3 billion interactions processed a year using redundant data centers that are geographically dispersed, with failover capability.
“We are extremely pleased to round out our contact center portfolio with Five9’s industry-leading, fully cloud-based solution. With Cerium’s depth of knowledge and experience in contact center consulting and services, and Five9’s robust cloud solution and integration services, together we can offer the best possible customer and agent experience environment, where and when our clients are ready to move their solutions to the cloud.”
—Susan Anderson, VP of Technical Sales at Cerium.
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