“We still very much have an entrepreneurial spirit”
Cerium Networks is a privately-held Washington corporation with a core business of the design, implementation, management and support of integrated networked communication solutions. This includes telephony, mobility, messaging, contact center, video communications, data center, network security, route/switch and wireless. Since our inception, Cerium has delivered communication solutions to over 1300 distinct clients in the Pacific Northwest that support over 160,000 end users. Our telephony and UC deployments have been comprised of a mix of solutions from Avaya, Cisco, and Microsoft.
Our strength lies in our consultative approach, deep technical expertise, local resources, and extensive strategic partnerships. This allows us to deliver and support the advanced technology solutions that become the foundation of our mid-market and enterprise customer’s business at a level unmatched in the Northwest.
Headquartered in Spokane, WA, Cerium operates through eight offices in the Northwest in Washington, Oregon, Idaho and Montana, as well as an office in Manila which augments our 24/7/365 Network Operations Center. Today Cerium employs more than 185 technology professionals, including some of the most highly skilled engineers and solutions architects in the industry.
Cerium’s Unique Position in the Market
Delivering unified communications with consistent high customer satisfaction requires a commitment to people, process and partnerships.
“The Element of our Success is in the Excellence of Our People”
Cerium employs some of the most highly credentialed technology professionals in the Northwest. In fact, over 70% of associates hold an advanced technology certification in one or more of the UC disciplines.
Cerium's delivery methodologies are customer driven and customer focused. Through our many years of experience and proven industry best practices, Cerium's processes assist in delivering the project to our customers on time and on budget!
Cerium built its business one customer at a time. In fact the company’s initial business plan identified long term customer relationships as a cornerstone to the company’s viability. The culture continues as the organization grows. Cerium associates listen to our customers and great lengths are taken to provide solutions that address organizational needs and initiatives.
Cerium maintains very proactive and productive relationships with our manufacturing partners. We have selected these partners due to their leadership position in the unified communications market and their full suite of solutions that deliver value to business. Cerium has specialized with each of our strategic alliances to ensure design, implementation and support integrity.
Preserving & Strengthening Our Culture...a journey
At Cerium Networks, we pride ourselves on our culture of excellence in providing consultative services and depth of expertise. This culture has helped make us a trusted technology partner for our customers, many of whom have been with us since our inception in October 2000. It has also been a thread that binds us as a professional team. Cerium has excellent employee retention, and many of our experts have been with us for more than a decade. This is part of our success formula.
In early 2015, we embarked on a journey to understand how we could preserve this culture for the years ahead, as we continue to grow. We understand that preserving our corporate culture is critical to assuring our success and differentiation in the marketplace. The journey began with intensive discovery and acknowledgement about who we are and how we got here. We had to ask ourselves some hard questions. Who are we? What makes us a cohesive, functional and efficient team? What makes our customer relationships strong? What does it look like when we are at our best? What does it look like when we are at our worst?
We truly wanted to know the answers, because preserving and strengthening our culture is important to us. We started by developing success statements that we find to be true, and that we believe in. We also built success statements for what we wish to be true. We developed key words that describe and define our core values. Then we created ambitious goals that we aspire to achieve.
We’d like to share some of our success statements and values with you, and share our ongoing journey to greater efficiencies, strengthened values and exploring how we’ll sustain our culture for years to come:
Customer Satisfaction is Sacred.
We are willing to break the mold and do whatever is right to provide exceptional service. We not only encourage and support innovative and creative new ways of doing things, we expect it!
We Have a Culture of Success.
Our core values of drive, development, flexibility, relentlessness, and collaboration are shared by all of our dedicated personnel. We are an organization that is made up of people who have an insatiable desire to be the best. Whatever our individual roles or areas of expertise, we share a common motivation to discover and fulfill our individual potential. We share this common motivation for our customers’ success.
We welcome the challenges of our constantly evolving industry by giving our people the encouragement, support and resources to maximize their potential. Ours is truly an environment of opportunity in which the only limits are those that people place on themselves.
We Sell Solutions, Not Products.
We focus our efforts on customers that value our consultative practice, and for whom we are a trusted technology partner. We are not distracted by prospects and opportunities that are not a good match to our culture and capabilities. Our solutions are positioned to address the specific business needs of our customers.
The Element of Our Success is in the Excellence of Our People.
Our greatest asset is our excellent team members. Our associates have continued to be the most knowledgeable and responsive in our industry. They are the best at what they do, no matter their role. No single person or role defines Cerium. It is the sum of all of our people that makes Cerium who we are. Our training not only encompasses in-depth product and solution knowledge, but process and business knowledge as well.
Cerium is Unstoppable.
Cerium is unstoppable because we are responsive to our customers, and because we execute on our core strengths. Our technical knowledge, efficient processes, and people, all of whom are dedicated to each customer’s success, have made this growth possible.
The Journey Continues
While we recognize that we may not be and portray all of these statements every day, in every situation, it is what we believe that makes us who we are and what we are striving to be every day, in every way. Our journey continues in the development of more efficient processes, developing and preserving our corporate culture, and in our onboarding processes for newcomers to ensure our cohesiveness. We will embrace our core values intensively going forward, both as individuals and as a corporate family, and explore how we incorporate these values into our decisions and actions each day.
Spokane, WA | 1636 W. 1st Ave, 99201 | 509.536.8610 |MAP
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