In this final episode of Cerium’s Contact Center Myth Busters, Kate and Hailey discuss what today’s customers expect when they need support from their brands. Is your brand meeting your customer’s expectations? Watch this video to see.
Delight Your Customers, Inspire Your Team
CVE-2024-31497 is a vulnerability in PuTTY versions 0.68 through 0.80. PuTTY is a popular open-source terminal emulator, serial console, and network file transfer application that
“Darcula” represents a new breed of Phishing-as-a-Service (PaaS) posing a serious threat to both Apple and Android users. This sophisticated attack leverages encrypted text messages
In March, the Cerium SOC team detected and prevented a multi-stage ASync RAT infection. The attack originated from a malicious PDF file attached to an
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