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Cerium Delivers Customer Excellence

Cerium Networks is proud to have again achieved the prestigious Avaya Partner in Customer Excellence designation. Initiated in 2011, this honor is only bestowed on a select group of Avaya Business Partners.

In fact, Cerium is the only Avaya Business Partner headquartered in the Northwest to have achieved this status—and has done so each year since its inception. The Partner in Customer Excellence designation identifies and rewards business partners who achieve significantly high scores in Avaya’s independent customer satisfaction surveys (CSAT), which are a part of Avaya’s rigorous customer satisfaction program.

Customer satisfaction is a critical element in determining partner level status. Our status as an Avaya Edge Diamond Partner recognizes that we go above and beyond to exceed our clients’ needs—that is what Cerium does!

Avaya Edge is an innovative new program that helps partners like Cerium give customers the best possible experience.

The purpose of the Edge program is to ensure that Avaya connects its customers to the right partners. As a requirement, Avaya’s Diamond Partners are equipped with considerable local and market expertise so that they can offer flexible, integrated solutions designed around each customer’s needs.

The Edge program includes comprehensive training, rigorous competency testing, and high expectations in customer satisfaction scores, to name a few. The Edge program includes three levels; Emerald, Sapphire, and Diamond—based on partner achievements. Cerium has maintained a Diamond level (formally know as a Platinum Business Partner) since 2003.

While Cerium may have the greatest depth of expertise and the largest service and support organization among Avaya Business Partners in the Northwest, our professional knowledge and experience will never be more valuable than our customers’ insight.

 

“Your opinion matters to us! The most effective way to ensure we are providing you an outstanding experience is by asking you what you like and what we can improve upon. We want to thank you, our valued clients, for providing your honest and direct feedback. “We also recognize that there are many providers in the marketplace that want to earn your business. We respect the confidence you instill in us and rest assured we will work tirelessly to continue to earn and keep your trust and faith in us. “At the end of the day, with Cerium, you are partnered with a valued provider that is committed to bringing you smart technology aligned to your business needs, demonstrated value and responsive service from an expert in the marketplace—that’s Cerium!”

— Michelle Rice,

Marketing Director, Cerium Networks

our element is communication

 

Effective communication is an essential element found in all successful business relationships. Employee satisfaction and customer satisfaction can rise and fall based on this key element. If you would like to communicate with us please use this form to tell us a little bit about what you would like to discuss. We will ensure that the most appropriate Cerium associate will contact you immediately.

For non-emergency support requests, please click here to contact the Cerium Support Center (CSC)

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