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Cerium and Avaya:  teaming up during COVID-19

***UPDATE****Free Avaya Spaces – Now Opened up to all organizations

Initially offered free to educational institutions and non-profit, Avaya Spaces is now available for FREE to all organizations for 60 days.

Avaya Spaces offer provides a cloud meeting and team collaboration solution that enables people and organizations to connect and collaborate remotely – and goes beyond integrating chat, voice, video, online meetings and content sharing. It gives users all the meeting and team collaboration features needed, including voice and video conferencing for up to 200 participants. We know there is an especially immediate need in the education sector as school and university administrators consider the safety of their students while ensuring continuity of their classes, engagement with their students and delivering on their educational objectives.

Devices for Remote Workers

Avaya is also offering devices for remote work through USB products for headsets, speakers and cameras, along with business IP Phones–now with special discounts and packages.  Talk to your Cerium Account team for details. 

Contact Center Solutions

As worldwide concern over COVID-19 (coronavirus) continues to grow, Avaya is here to help your contact center transition to an agent remote model. We’re offering a remote solution that fits your current Avaya contact center allowing your agents to work remotely without compromising your customer and employee experiences. This 90-day complimentary license spans the listed Avaya Contact Center platforms below.

Avaya Contact Center Platform

  • Avaya Call Center Elite
  • Avaya Oceana
  • Avaya Aura Contact Center
  • Avaya Contact Center Select

Avaya Remote Agent Application

  • Avaya Agent for Desktop or Avaya One-X Communicator
  • Avaya Agent for Desktop
  • Avaya Agent for Desktop with One-X Communicator
  • Avaya Agent Desktop with Communicator

 

40% off Avaya Implementation Services

Cerium is offering 40% off of implementation services for all Avaya COVID-19 offers.

Frequently Asked Questions

Product Delivery and Supply Chain: Is there any impact expected for manufacturing/supply chain demand?
Although the coronavirus continues to be a concern around the world, Avaya’s supply chain is structured to address and mitigate these types of unforeseen business interruptions through a robust Business Continuity Plan and we anticipate no negative impact during this second calendar quarter.

We continue to closely monitor this dynamic situation and will provide updates if there are any material changes to our current ability to meet customer needs. Please direct questions regarding status of specific orders to your Cerium

Is Avaya maintaining its SLA commitments?
We are executing on our Incident Management and Business Continuity programs to maintain the agreed level of service. Questions regarding specific agreements should be directed to your Cerium account team.

What is Avaya doing to assist customers and other organizations impacted by the outbreak?
Avaya is offering their Avaya Spaces collaboration software for free to education institutions, including colleges and universities, along with qualifying non-profit organizations. We know there is an especially immediate need in the education sector as school and university administrators consider the safety of their students while ensuring continuity of their classes, engagement with their students and delivering on their educational objectives.

Talk with a Cerium Expert

Your Cerium account team is prepared to discuss with you how these offers could benefit you. If you would like to better understand your options, give us a call or fill out the following form to get in touch.

Contact Cerium

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