Contact Center Analytics

Contact Center Analytics

Why Contact Center Analytics Is Critical to Optimizing the Customer Experience Let there be zero doubt that the customer experience is the top priority for organizations across industry. This is especially true in the contact center, where customers not only want...
October is National Cybersecurity Awareness Month

October is National Cybersecurity Awareness Month

Launched in 2003 as a collaborative effort between the National Cyber Security Alliance and the U.S. Department of Homeland Security, National Cybersecurity Awareness Month (NCSAM) promotes awareness of the importance of cybersecurity vigilance. Still going strong...
EHR Contact Center Integration

EHR Contact Center Integration

Integrating EHR into Clinical Contact Center Workflows You are at home, it’s the middle of the night, and you are in pain. You call your healthcare provider and listen to a long list of options and instructions before being routed to the nurse on call; only to be put...
Flex Licensing Means Cloud Migration

Flex Licensing Means Cloud Migration

According to IDG Research, nine out of ten companies will have some part of their applications or infrastructure in the cloud in 2019, and the rest expect to follow by 2021. According to Cisco, cloud traffic will represent 92% of all data center traffic by 2020. And...
Remote Monitoring and Management

Remote Monitoring and Management

One of the most compelling managed IT services Cerium Networks offers is 24x7x365 remote monitoring and management (RMM) of your network. Our certified support engineers monitor the health status of your infrastructure to help diagnose, notify, and resolve problems...
Cybersecurity is a Journey, Not a Destination

Cybersecurity is a Journey, Not a Destination

The never-ending, constantly evolving nature of cyberthreats makes protecting your data and applications against cybercrime a journey, not a destination. This relentless assault requires organizations to regularly scrutinize their defenses and provide employees with...