Securing Your Remote Workers Using Cisco’s Free Tools

Securing Your Remote Workers Using Cisco’s Free Tools

​Your organization is either scrambling to push out your remote workforce or has it, for the most part, completed. So, now for the plaguing question, how do you secure them? Your organization now faces the challenges of securing your remote workforce, enforcing...
Migrating to Wi-Fi 6 with Cisco Technology

Migrating to Wi-Fi 6 with Cisco Technology

The next generation of Wi-Fi is here; Wi-Fi 6 (also known as 802.11ax), the new standard for Wi-Fi networks, is redefining possibilities for immersive wireless experiences, even in the most demanding environments. From streaming high-definition movies to high...
Contact Center Self-Service

Contact Center Self-Service

Self-Service Contact Center Tools: Good for Customers, Good for Agents According to recent research on the customer experience, more than two-thirds of all contact center interactions are agent-assisted. However, use of self-service tools such as interactive voice...
Contact Center Collaboration

Contact Center Collaboration

How a Collaborative Contact Center Delivers Better Business Outcomes As a customer, you can tell when a contact center agent is reading from a script. Even worse, it becomes obvious that the agent is completely lost when circumstances require them to deviate from the...
For Emergency Support call: (877) 423-7486
For other support requests or to access your Cerium 1463° portal click here