Digital Assistants in the Workplace

Digital Assistants in the Workplace

Voice-based virtual assistants like Alexa, Siri, Cortana, and Google Assistant are commonplace in consumer devices and applications for personal use, but they are just beginning to emerge in the workplace. The combination of voice recognition, voice command and...
Intent-Based Networking

Intent-Based Networking

A major shift in network management is coming. Thanks to advances in machine learning and network automation, intent-based networking (IBN) systems will soon be a reality. IBN systems are in their infancy today, but many of the elements that comprise an IBN are...
Practical Guidance for Cloud Voice

Practical Guidance for Cloud Voice

Microsoft is aligning Skype Operations Framework (SOF) guidance with FastTrack to form Practical Guidance for Cloud Voice. This move positions operational and practical guidance for Skype for Business and Microsoft Teams together under the FastTrack umbrella. But it...
Optimizing Customer Experiences with Your Contact Center

Optimizing Customer Experiences with Your Contact Center

Customer service can be more important to your organization’s success than the products and services you sell. Your contact center is one of your key assets for connecting with your customers and cultivating satisfaction. Contact center technologies, processes, and...
Cerium Delivers Customer Excellence

Cerium Delivers Customer Excellence

Cerium Networks is proud to have again achieved the prestigious Avaya Partner in Customer Excellence designation. Initiated in 2011, this honor is only bestowed on a select group of Avaya Business Partners. In fact, Cerium is the only Avaya Business Partner...
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