Migrating from Nortel CS1000 to the Cloud

Migrating from Nortel CS1000 to the Cloud

Are you still relying on a Nortel CS1000 system for your communication needs? Avaya recently announced the end of sales for the CS1000 and presented a timeline for sunsetting the system. While it may have been a dependable workhorse for many years, your legacy Nortel...
Digital Assistants in the Workplace

Digital Assistants in the Workplace

Voice-based virtual assistants like Alexa, Siri, Cortana, and Google Assistant are commonplace in consumer devices and applications for personal use, but they are just beginning to emerge in the workplace. The combination of voice recognition, voice command and...
Intent-Based Networking

Intent-Based Networking

A major shift in network management is coming. Thanks to advances in machine learning and network automation, intent-based networking (IBN) systems will soon be a reality. IBN systems are in their infancy today, but many of the elements that comprise an IBN are...
Practical Guidance for Cloud Voice

Practical Guidance for Cloud Voice

Microsoft is aligning Skype Operations Framework (SOF) guidance with FastTrack to form Practical Guidance for Cloud Voice. This move positions operational and practical guidance for Skype for Business and Microsoft Teams together under the FastTrack umbrella. But it...
Optimizing Customer Experiences with Your Contact Center

Optimizing Customer Experiences with Your Contact Center

Customer service can be more important to your organization’s success than the products and services you sell. Your contact center is one of your key assets for connecting with your customers and cultivating satisfaction. Contact center technologies, processes, and...