Avaya IX Messaging

Avaya IX Messaging is Avaya’s powerful next-generation unified messaging solution that integrates voice and fax messages with email and social collaboration applications that people use every day.

Next-Generation Messaging Features


  • Rich voice messaging
  • Send/Receive voicemails via TUI or Web Access
  • Distribution lists
  • Multi-lingual
  • Self-service password reset
  • Forwarding to any email account
  • Receive Fax Messages
  • Speech & Transcription

Unified Messaging

  • Synchronization with cloud-based email such as Office 365 and Google
  • Calendar Synch awareness
  • Speech services with Auto-attendant, IVR, ASR, TTS, VTT
  • Sophisticated intelligent call routing
  • Extensive notification options
  • Fax Messaging
  • SMS Messaging
  • Message Multicast


  • PBX agnostic
  • Concurrent PBXs
  • Data migration from legacy platforms
  • Software solution deployed on virtualized ACP or customer-provided appliances
  • Voicemail & Unified Messaging High Availability options
  • Local or Geographically distributed architecture

Built-in Security

  • SIP/CTI connectivity performed over secure network
  • OAuth authentication to Google Apps
  • Encrypted WebLinks
    HTTPS links instead of file attachments
  • Windows encrypted file system supporting Data encryption at rest
  • TLS and SRTP PBX connections
  • Built-in password security
  • JITC certification

Integration Compatibility

Avaya IX Messaging improves team engagement by embedding unified communication and real-time collaboration into the web browsers and cloud-based business applications that are already familiar to end users. IX messaging supports premise and cloud based applications and integrates with top voice switch manufacturers.

Web Admin Portal

Admin Access to;

  • Web Admin
  • Reports
  • Events & Alarms

User Access to;

  • Web Access Client
  • Password reset
  • Software download

User Web Client

Single Sign-On using:

  • Google
  • Office 365
  • Microsoft
  • Native Credentials



User Access to;

  • Greetings
  • Messages
  • Locations
  • Addresses (Endpoints)
  • Contacts
  • Distribution Lists
  • Notifications