Oct 31, 2019 | Cybersecurity, Featured, Unified Communications
You’ve invested a lot into your collaboration and communications solutions, and as today’s systems have gotten more advanced, so have the ways that they can be compromised. Most organizations spend significant time and money protecting their systems from exploits...
Oct 31, 2019 | Cisco, Cisco Webex
Self-Service Contact Center Tools: Good for Customers, Good for Agents According to recent research on the customer experience, more than two-thirds of all contact center interactions are agent-assisted. However, use of self-service tools such as interactive voice...
Oct 24, 2019 | Cisco Webex, Contact Center, Featured
Why Contact Center Analytics Is Critical to Optimizing the Customer Experience Let there be zero doubt that the customer experience is the top priority for organizations across industry. This is especially true in the contact center, where customers not only want...
Oct 23, 2019 | Cybersecurity
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Oct 23, 2019 | Cybersecurity
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Oct 23, 2019 | Cybersecurity
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Oct 23, 2019 | Cybersecurity
In this video, Kevin covers the identify category of the NIST CSF and security program management. The identify category includes areas such as asset and business management, organizational IT, and supply chain risk management and security governance. Next...
Oct 23, 2019 | Cybersecurity
Kevin Mayo, Director of Cybersecurity & Solutions Architect at Cerium, kicks off our seven-part video series on the national Institute of technology (NIST) cybersecurity framework (CSF). This series of short videos will help you understand the NIST CSF and why it...
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